Production Operations Associate

3 weeks ago


Chicago, Illinois, United States Georgia IT Inc Full time

Company Overview

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At Georgia IT Inc, we pride ourselves on our commitment to excellence and innovation. Our team of experts works tirelessly to deliver cutting-edge solutions that meet the evolving needs of our clients.

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Estimated Salary:$80,000 - $100,000 per year based on location and experience.

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Job Description

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The ideal candidate for this role will possess excellent technical skills, strong analytical abilities, and excellent communication skills.

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Key Responsibilities

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  • Provide requirements for project work associated with product rollout and other similar initiatives.">
  • Assist with the documentation of test cases, setup of forms and variables in the administrative system, and execution of tests during UAT.">
  • Collaborate with the Contract Specialist team to ensure accurate benefit setup.">
  • Manage multiple production issues, customer requests, and inquiries from other sources.">
  • Develop and maintain expertise in group insurance regulations related to fulfillment.">
  • Analyze and resolve complex policy errors.">
  • Create sample policies for the field and audit benefit setup.">
  • Prepare cover letters for special mailings using Microsoft Word.">
  • Handle duplicate policy requests and troubleshoot policy errors.">
  • Maintain ownership of issues until resolution.">
  • Perform other projects and duties as assigned.">
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Requirements

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  • Excellent technical skills, including working knowledge of JavaScript.">
  • Strong analytical and problem-solving abilities.">
  • Excellent written and verbal communication skills.">
  • Ability to work independently and as part of a team.">
  • Proven ability to learn processes, infrastructure, systems, and applications.">
  • Ability to operate in a dynamic environment and retain focus on goal achievement.">
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Benefits

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This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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Others

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We are an equal opportunities employer and welcome applications from diverse candidates.



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