Product Configuration Expert

3 days ago


Chicago, Illinois, United States Wabtec Full time
About the Company

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail. With a history spanning nearly four centuries, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services. We are committed to taking on the world's toughest challenges and rely on a culture of leadership, diversity, and inclusiveness to achieve this goal.

About the Job

We are looking for a talented individual to fill the position of Product Support Engineer, providing technical services and product support to customers using products in the Digital Mine portfolio. This includes CAS (Collision Awareness System), DGS (Drill Guidance System), and other products that are added or developed in the future. As a key member of our Program & Services team, you will work closely with the Product Management and Engineering teams to deliver world-class services and ensure customer satisfaction.

Responsibilities
  • Configure the system as appropriate to operate according to agreed customer requirements
  • Perform testing/verification of system operation and performance for configured systems
  • Work with the Services team to ensure the successful deployment of new systems
  • Support firmware, software, and configuration updates
  • Provide technical support for our customers and partners


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