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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at AlphaGraphics. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met in a timely and collaborative manner.
Key Responsibilities- Provide expert support to customers via phone, email, and in-person
- Assess customer needs and provide solutions to meet their requirements
- Communicate customer requirements to the support team according to company policies
- Proactively engage potential customers by answering questions and promoting additional products and services
- Previous experience in conducting customer needs assessments and maintaining high service quality standards
- Strong computer skills with software programs a plus
- Ability to build strong relationships with customers and teammates
- Excellent written and verbal communication skills
- A passion for helping people and finding solutions for customers
AlphaGraphics is a leader in the Printing, Design, and Marketing industries. Our mission is to partner with small businesses and consumers, providing them with high-quality solutions that simplify their lives and improve their business.
What We Offer- Competitive compensation
- Flexible scheduling
- Supportive team environment with a focus on hard work, collaboration, creativity, fun, and laughter
- Opportunities for career development