Network Surveillance Specialist

4 hours ago

Syracuse, New York, United States National Grid USA Full time
About Us

National Grid USA is a leading energy company that connects homes and businesses to power, ensuring a reliable supply and demand match. Our team of thousands works tirelessly on behalf of millions, making sure the lights stay on in schools, hospitals, and stadiums.

Job Purpose

We're seeking a skilled Network Surveillance Specialist to join our Unified Technology Operations Center (UTOC) team. As the first point of contact for network health management, you'll work in a fast-paced environment, under limited supervision, and report to the UTOC Manager.

Key Responsibilities
  • Prioritize alarms and incidents to meet Service Level Agreement (SLA) commitments.
  • Deliver proactive technology monitoring and implement corrective action to ensure optimal network performance.
  • Provide diagnostics and technical updates on incidents to operations and engineering teams and senior management.
  • Identify opportunities to improve processes and sponsor system changes to enhance efficiency.
  • Work collaboratively with the UTOC team and adapt to shift patterns.
  • Proactively monitor technology solutions to prevent events from becoming incidents, and in the event of a major service outage, liaise with relevant departments to undertake emergency fault diagnostics.
  • Escalate issues to Senior Staff/Shift Lead/Manager.
  • Document incidents by creating tickets, including affected parties, prioritization, and a brief description.
  • Update internal customers and management on inquiry or issue status.
  • Research and resolve issues, recommend process improvements, and provide shift turnover status.
  • Coordinate and route incidents, calls, and tickets to UTOC's technical support staff.
  • Monitor alarm activity through the Network Management system.
  • Track incidents to verify response times and availability requirements meet SLA standards.
  • Create and update tickets with 100% accuracy, following established procedures.
  • Execute projects assigned by Management.
Requirements
  • Minimum 2 years of network surveillance experience or degree in a related field.
  • Exceptional written and oral communication skills.
  • Ability to document issues with high accuracy and attention to detail.
  • Capacity to multitask in a demanding environment.
  • Working knowledge of TCP/IP, subnetting, and the OSI network model.
What We Offer

National Grid USA is an equal opportunity employer that values diversity and inclusion. We foster a culture that drives employee engagement and delivers superior performance to the communities we serve. Our team is committed to making a positive impact, and we're proud to be an affirmative action employer.

We offer a competitive salary range of $77k - $90k per year, a career path with advancement opportunities, and a collaborative work environment. If you're passionate about network surveillance and event management, we encourage you to apply.

  • Network Surveillance Analyst

    2 days ago

    Syracuse, New York, United States National Grid USA Full time

    About UsNational Grid USA is a leading energy company that connects homes and businesses to power, ensuring a reliable supply and demand match. Our team of experts works tirelessly to keep the lights on in schools, hospitals, and sports arenas, serving millions of people.We strive for excellence in everything we do, including how we support and develop our...

  • Nursing Home Surveillance Specialist

    2 weeks ago

    Syracuse, New York, United States New Wave People Full time

    Job Title: Registered Nurse - Surveillance Team **Job Summary:** We are seeking a highly skilled Registered Nurse to join our Long Term Care Complaint Investigation/Survey Team. As a key member of our team, you will participate in onsite complaint investigations and surveillance activities, ensuring compliance with federal and state...

  • Nursing Home Surveillance Specialist

    3 weeks ago

    Syracuse, New York, United States New Wave People Full time

    {"Responsibilities": "Job SummaryWe are seeking a skilled Registered Nurse to join our Long Term Care Complaint Investigation/Survey Team. The successful candidate will participate in onsite complaint investigations and surveillance activities, ensuring compliance with federal and state regulations.Key ResponsibilitiesConduct onsite survey activities in...

  • Network Performance Specialist

    1 week ago

    Syracuse, New York, United States Crossfire Consulting Full time

    Job DescriptionWork Schedule:Must be local and able to work 5 days per week onsite. Willingness to work occasional nights is required, likely 1 week a month.Job Summary:As our Network Performance Engineer, you will take on a critical role in the advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment...

  • Retail Security Specialist

    1 month ago

    Syracuse, New York, United States DICK'S SPORTING GOODS INC Full time

    Company Overview:DICK'S Sporting Goods is dedicated to fostering a positive impact through sports. Our commitment to inclusivity and diversity reflects the communities we serve.Position Summary:The Retail Security Specialist plays a crucial role in minimizing losses by deterring theft and implementing essential operational programs. This position emphasizes...

  • Fiber Network Support Specialist

    2 days ago

    Syracuse, New York, United States Verizon Communications, Inc. Full time

    About the RoleWe're looking for a skilled Fiber Customer Support Analyst to join our team at Verizon Communications, Inc. As a key member of our support team, you'll play a critical role in delivering exceptional customer experiences and resolving complex technical issues related to our fiber network.Key ResponsibilitiesProvide timely and effective support...

  • Network Performance Specialist

    4 days ago

    East Syracuse, New York, United States The Judge Group Full time

    Job Title: Network Performance EngineerAt The Judge Group, we are seeking a highly skilled Network Performance Engineer to join our team. As a Network Performance Engineer, you will be responsible for the advanced installation, operation, and maintenance of switching, data communications, and peripheral equipment associated with the Mobile Switching Center...

  • Security Specialist

    2 weeks ago

    Syracuse, New York, United States Wegmans Food Markets Full time

    Security Specialist Job DescriptionWe are seeking a highly skilled and experienced Security Specialist to join our team at Wegmans Food Markets. As a Security Specialist, you will be responsible for providing a safe and secure store environment for customers and employees.Key Responsibilities:Focus on people safety in our stores and execute safety programs...

  • Alarm Systems Installation Specialist

    4 weeks ago

    Syracuse, New York, United States Doyle Security Systems Full time

    Job OverviewDoyle Security Systems, Inc. is recognized as a Great Place to Work for 2024. Join us to contribute positively to your community while advancing your career with a respected employer.We are seeking a low-voltage Alarm Installation Specialist for our team. We welcome both seasoned professionals and those new to the field. This role is ideal for...

  • Special Education Professional

    4 weeks ago

    Syracuse, New York, United States Children's Therapy Network Full time

    About the Role:Children's Therapy Network is seeking a dedicated and compassionate Special Education Professional to join our clinical team. As an Early Intervention Specialist, you will play a vital role in helping children from birth to five years old reach their full potential.Key Responsibilities:Provide individualized support to children and their...

  • Security Specialist

    5 days ago

    Syracuse, New York, United States Wegmans Food Markets Full time

    Security Specialist Job DescriptionAt Wegmans Food Markets, we are seeking a highly skilled and experienced Security Specialist to join our team. As a Security Specialist, you will be responsible for providing a safe and secure store environment for customers and employees.Key Responsibilities:Focus on people safety in our stores and execute safety programs...

  • Fiber Network Support Specialist

    2 weeks ago

    Syracuse, New York, United States Verizon Communications, Inc. Full time

    At Verizon, we empower individuals to thrive in a dynamic work environment. As a Fiber Customer Support Analyst, you will play a critical role in powering and connecting people's lives. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented professionals to join us in this mission.**Key Responsibilities:***...

  • Security Officer

    3 weeks ago

    Syracuse, New York, United States Brosnan Risk Consultants Full time

    About Brosnan Risk ConsultantsWe are a leading provider of exceptional security services nationwide, committed to promoting a positive and professional work environment. Our company values diversity and supports career advancement opportunities for our employees.Job SummaryWe are seeking a highly skilled Security Officer to join our team. As a Security...

  • Social Care Network Liaison

    1 week ago

    Syracuse, New York, United States Forward Leading IPA Full time

    Job Title:Social Care Network LiaisonJob Summary:The Social Care Network Liaison will engage stakeholders and ensure Forward Leading IPA SCN activities and leadership are informed by meaningful feedback and needs identified within the communities served.Key Responsibilities:Support the SCN Project Director to engage stakeholders in activities of the SCNBuild...

  • Dialysis Nurse Specialist

    3 weeks ago

    Syracuse, New York, United States Amare Medical Network Full time

    Job Title: Travel Nurse RNA Dialysis Registered Nurse, (RN) is a vital member of our team at Amare Medical Network. This specialized nurse plays a crucial role in caring for patients undergoing life-saving hemodialysis or peritoneal dialysis procedures.Key Responsibilities:Administering dialysis treatments and monitoring patient responsesCollaborating with...

  • Physical Therapist

    3 weeks ago

    Syracuse, New York, United States Children's Therapy Network Full time

    About the JobChildren's Therapy Network is seeking a skilled Physical Therapist to join our clinical team serving Syracuse, NY, and surrounding areas. As a leading provider of early intervention services, we are committed to delivering high-quality care to children from birth to age five.Responsibilities:As a Physical Therapist with Children's Therapy...

  • Technical Support Specialist

    3 days ago

    Syracuse, New York, United States Bluefors Full time

    Job Title: Technical Support SpecialistBluefors is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our internal users, ensuring the smooth operation of our computer systems, servers, and networks.Key Responsibilities:Install,...

  • Speech Language Pathologist

    3 weeks ago

    Syracuse, New York, United States Children's Therapy Network Full time

    About the JobChildren's Therapy Network is seeking a highly skilled Speech Language Pathologist to join our clinical team serving Syracuse, NY, and the surrounding area. As a leading provider of early intervention services, we are committed to delivering high-quality care to children from birth to age five.Key Responsibilities:Provide speech and language...

  • Control Systems Automation Specialist

    1 month ago

    Syracuse, New York, United States EDR (Environmental Design & Research) Full time

    EDR (Environmental Design & Research) is looking for adaptable, collaborative professionals to join our Engineering Division as a Process Control Solutions Engineer. In this position, you will become part of a dedicated team of skilled engineers who possess extensive knowledge in planning, design, and construction engineering, as well as control system...

  • Security Specialist

    6 days ago

    Syracuse, New York, United States Crouse Hospital Full time

    Job SummaryThe Security Officer plays a vital role in maintaining a safe and secure environment for patients, visitors, and staff at Crouse Hospital. This position requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPatrol and monitor hospital...