Technical Business Analyst

3 weeks ago


Dublin, California, United States Epicor Inc Full time

We are seeking an experienced Technical Business Analyst to join our team at Epicor. In this role, you will be responsible for providing expert-level support to our customers using our ERP software.

About the Company:

Epicor is a global leader in business software solutions, helping organizations connect people, processes, and technology. Our mission is to empower businesses to succeed in today's fast-paced and ever-changing market.

Key Responsibilities:

  • Diagnose and troubleshoot technical issues related to our ERP software
  • Collaborate with development team to develop and implement solutions
  • Communicate with customers via phone and email to provide timely updates
  • Provide functional application training to customers as needed

Requirements:

  • Prior experience in ERP software support or a related field
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

Benefits:

  • Competitive salary: $90,000 - $115,000 per year
  • A comprehensive benefits package including health, wellness, and education support
  • Ongoing training and professional development opportunities
  • A dynamic and inclusive work environment


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