ERP Software Support Specialist

20 hours ago


Dublin, California, United States Epicor Inc Full time

At Epicor, we're looking for a skilled ERP Software Support Specialist to join our team. This role is responsible for providing top-notch support to our customers using our ERP software.

About the Role:

This position involves working closely with our customers to diagnose and resolve technical issues related to our ERP software. As an experienced Technical Business Analyst, you will be responsible for investigating support cases, gathering information, and collaborating with our development team to address customer concerns.

Key Responsibilities:

  • Monitor and manage support queue effectively
  • Investigate and troubleshoot technical issues reported by customers
  • Collaborate with development team to develop and implement solutions
  • Communicate with customers via phone and email to provide timely updates

Requirements:

  • Prior experience in ERP software support or a related field
  • Strong analytical, troubleshooting, and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

What We Offer:

  • Competitive salary: $85,000 - $110,000 per year
  • A comprehensive benefits package including health, wellness, and education support
  • Ongoing training and professional development opportunities
  • A dynamic and inclusive work environment


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