Customer Service Representative

3 weeks ago


VersurLaunette, Hauts-de-France, United States Alaska Airlines Full time
Customer Service Agent

Alaska Airlines is seeking a Customer Service Agent to join our team at Chicago airport. As a key member of our passenger service team, you will be responsible for assisting guests with travel needs, responding to inquiries, and performing various tasks in ticketing, check-in, and boarding areas.

Key Responsibilities:
  • Assist guests with travel needs, including answering inquiries, ticketing, checking-in passengers, and boarding flights.
  • Sell tickets and ensure cabin accommodations.
  • Perform computer, iPad, and paperwork tasks.
  • Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
  • Perform boarding and gate duties, including checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security.
  • Process and secure passenger luggage.
  • At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Requirements:
  • 6 months of customer service or community service experience.
  • Possess exceptional interpersonal and communication skills.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs.
  • Must be able to push/pull 50 lbs.
  • Must be able to bend, stoop, squat, reach, and grasp.
  • Flexibility to work varied shifts, including weekends and holidays.
  • Ability to participate in paid training.
  • Ability to learn and operate a computerized reservation system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Total Rewards:
  • Free stand-by travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401k match program.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.

Alaska Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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