Customer Service Representative

2 weeks ago


Colorado Springs, Colorado, United States Humane Society Pikes Peak Region Full time

Job Summary

At the Humane Society Pikes Peak Region, we are seeking a compassionate and customer-focused individual to join our team as a Customer Service Representative. This role is the first point of contact for our visitors, and we need someone who can provide exceptional service while promoting the adoption of our amazing animals.

Key Responsibilities

  • Assist visitors in finding their perfect pet match through adoption counseling and animal introductions.
  • Provide information on animal behavior, adoption process, and post-adoption support.
  • Process adoptions, handle customer transactions, and maintain accurate records.
  • Support the TNR program, animal care, and other departmental tasks as needed.
  • Collaborate with colleagues to ensure seamless customer service and efficient operations.

Requirements

  • 1+ year of experience working with animals in a shelter, kennel, or similar environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with changing circumstances.
  • Basic computer skills and familiarity with Chameleon software.
  • Bilingual (English/Spanish) a plus.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • Competitive salary and benefits package.
  • Recognition and rewards for outstanding performance.

How to Apply

If you are a customer-focused individual who is passionate about animal welfare, please submit your application, including your resume and cover letter, to us. We look forward to hearing from you



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