Current jobs related to Client Success Specialist - Middletown, Connecticut - XSE Group Inc

  • Executive Support Specialist

    6 days ago

    Middletown, Connecticut, United States Express Employment Full time

    Company OverviewExpress Employment Professionals is a leading staffing agency with a strong presence in the Butler County area. With a commitment to excellence and a focus on building lasting relationships, we strive to provide top-notch talent to our clients while offering opportunities for job seekers to grow and thrive.Job SummaryWe are currently seeking...

  • Veterinary Client Experience Specialist

    2 weeks ago

    Middletown, Connecticut, United States Pieper Veterinary Full time

    About the RoleWe are seeking a highly skilled and compassionate Client Care Coordinator to join our team at Pieper Veterinary in Middletown, CT. As a key member of our Internal Medicine department, you will play a vital role in providing exceptional client service and ensuring a seamless experience for our patients and their owners.Key...

  • Veterinary Client Care Specialist

    4 weeks ago

    Middletown, Connecticut, United States Pieper Veterinary Full time

    {"title": "Client Care Coordinator", "description": "Join Our Team at Pieper VeterinaryWe are seeking a detail-oriented and compassionate Client Care Coordinator to support our Internal Medicine department. As a key member of our team, you will be responsible for providing exceptional client service and ensuring a seamless experience for our patients and...

  • Chemical Process Specialist

    7 days ago

    Middletown, Connecticut, United States Actalent Full time

    Job SummaryActalent is seeking a skilled Chemical Process Specialist to join our team. As a Chemical Process Specialist, you will be responsible for executing R&D production trials, maintaining lab equipment, and collecting and reporting data and results from lab testing.Key ResponsibilitiesAttend and participate in training opportunities and seminars...

  • Intake Coordinator

    1 week ago

    Middletown, Connecticut, United States The Flood Law Firm Full time

    Job OverviewThe Flood Law Firm is seeking a highly motivated and organized Intake Coordinator to join our team. As the first point of contact for potential clients, you will play a crucial role in delivering exceptional client service and setting the tone for a positive experience.Key Responsibilities:Answer incoming telephone calls with warmth and...

  • R&D Specialist

    1 week ago

    Middletown, Connecticut, United States Actalent Full time

    Job Title: R&D SpecialistJob Description:We are seeking a highly skilled R&D Specialist to join our team at Actalent. As an R&D Specialist, you will be responsible for supporting the vision, mission, and guiding principles of the company.Responsibilities:Support the company's vision, mission, and guiding principles.Observe and follow applicable Safety,...

  • Traveling Echocardiography Specialist

    1 week ago

    Middletown, Connecticut, United States PlanetHealthcare Full time

    Job Title: Traveling Echocardiography SpecialistJob Summary:Planet Healthcare is seeking a skilled Echocardiography Specialist to join our team for a travel opportunity in Connecticut. As a key member of our diagnostic imaging team, you will be responsible for performing echocardiograms and other diagnostic tests to help our patients receive accurate...

  • Mental Health Nurse Specialist

    1 week ago

    Middletown, Connecticut, United States Summit BHC Full time

    About the Role:Mental Health Nurse Specialist needed for a dynamic team at Summit BHC. This is a challenging and rewarding opportunity to make a difference in the lives of our clients. As a Mental Health Nurse Specialist, you will be responsible for providing and coordinating care to clients with complex physical and behavioral health needs. You will develop...

  • Cardiology Specialist

    1 week ago

    Middletown, Connecticut, United States Middletown Medical Full time

    Middletown Medical is a highly successful multispecialty practice located in the Hudson Valley Region of New York. As a physician-owned and physician-led organization, we offer a unique opportunity for providers to collaborate with specialists and provide coordinated care. Our endocrinologists work closely with other Middletown Medical specialists to provide...

  • Electrical Design Specialist

    7 days ago

    Middletown, Connecticut, United States Express Employment Full time

    At Express Employment, we are seeking a highly skilled Electrical Design Specialist to join our team in Middletown, OH.Job OverviewLocated in the heart of Middletown, this role offers a unique opportunity to work with a talented team of professionals in the HVAC manufacturing industry.The ideal candidate will possess a strong background in electrical design,...

  • Travel Nurse ER Specialist

    2 weeks ago

    Middletown, Connecticut, United States Emerald Health Services Full time

    Job Title: Travel Nurse ER SpecialistWe are seeking a skilled Travel Nurse ER Specialist to join our team at a top-rated hospital. As a Travel Nurse ER Specialist, you will be responsible for providing high-quality patient care in a fast-paced emergency room environment.Job Summary:As a Travel Nurse ER Specialist, you will be responsible for:Assessing...

  • Mechanical Energy Specialist

    1 week ago

    Middletown, Connecticut, United States Kokosing Full time

    Kokosing is seeking a skilled Mechanical Energy Specialist to support a project by managing an already implemented Lock Out Tag Out Program (LOTO).This individual will identify how to safely isolate mechanical energy sources and lock them out to keep existing operations safe and productive.The successful candidate will be directly responsible for the...

  • Nurse Specialist

    1 week ago

    Middletown, Connecticut, United States newport county community health Full time

    We are seeking a skilled Nurse Specialist to join our team at Newport County Community Health. As a key member of our multidisciplinary team, you will provide high-quality, patient-centered care to individuals with severe and persistent mental illness.Key Responsibilities:Provide professional, psychiatric/mental health nursing to clients with severe and...

  • Wound Care Specialist

    4 weeks ago

    Middletown, Connecticut, United States Middlesex Health Full time

    Job SummaryWe are seeking a highly skilled Wound Care Nurse Practitioner to join our team at Middlesex Health. The successful candidate will be responsible for the clinical management of patients referred to the Wound and Ostomy Center for evaluation and treatment of non-healing ulcers and ostomy care.Key ResponsibilitiesProvide comprehensive wound care...

  • Traveling Echocardiography Specialist

    1 week ago

    Middletown, Connecticut, United States PlanetHealthcare Full time

    Job Title: Traveling Echocardiography SpecialistJob Description:We are seeking a skilled Traveling Echocardiography Specialist to join our team at Planet Healthcare. As a key member of our diagnostic imaging team, you will be responsible for performing echocardiography procedures and providing high-quality patient care.Key Responsibilities:Perform...

  • Recruitment Specialist

    2 weeks ago

    Middletown, Connecticut, United States Delta-T Group Inc. Full time

    Job SummaryWe are seeking a skilled Recruitment Specialist to join our team at Delta-T Group Inc. The ideal candidate will have a strong background in customer service, staffing, and recruiting, with the ability to develop and maintain client relationships and actively recruit professionals in a fast-paced environment.Key ResponsibilitiesSource and screen...

  • Electrical Systems Design Specialist

    7 days ago

    Middletown, Connecticut, United States Actalent Full time

    Job Title: Electrical Systems Design SpecialistJob Summary:We are seeking an experienced Electrical Systems Design Specialist to join our team at Actalent. As an Electrical Systems Design Specialist, you will be responsible for designing, developing, and testing a variety of electronic equipment and systems.Key Responsibilities:Design and develop electronic...

  • Travel Nurse ICU Specialist

    2 weeks ago

    Middletown, Connecticut, United States GO HEALTHCARE, INC. Full time

    GO HEALTHCARE, INC. is seeking a dedicated and skilled Travel Nurse ICU Specialist to join our team. The ideal candidate will have experience in Intensive Care Unit settings and a strong passion for delivering exceptional patient care. **Job Summary:** We are seeking a highly motivated and experienced Travel Nurse ICU Specialist to work in our Middletown,...

  • Radiologic Technologist

    2 weeks ago

    Middletown, Connecticut, United States Della Infotech Full time

    About the RoleWe are seeking a highly skilled Radiologic Technologist to join our team as a Mobile X-Ray Specialist. As a key member of our team, you will be responsible for providing high-quality X-Ray services to nursing homes, healthcare facilities, and other miscellaneous facilities.Key ResponsibilitiesPerform and process X-Rays using portable digital...

  • Diagnostic Imaging Specialist

    1 week ago

    Middletown, Connecticut, United States Skyline Med Staff Allied Full time

    Job Opportunity:Skyline Med Staff Allied is seeking a skilled Diagnostic Imaging Specialist for a travel position in Connecticut.Key Responsibilities:Perform diagnostic imaging procedures using various equipmentCollaborate with healthcare teams to ensure high-quality patient careMaintain accurate records and reportsBenefits:Tax-free per diems and housing...

Client Success Specialist

2 months ago

Middletown, Connecticut, United States XSE Group Inc Full time
Job Overview

XSE Group Inc

Position: Customer Success Associate

About XSE Group Inc

XSE Group Inc stands as a prominent entity in the realm of sales, marketing, and distribution, specializing in workplace technology solutions. Our cohesive framework capitalizes on a robust partner network, significant purchasing power, exceptional global sourcing connections, and a comprehensive distribution center network, enabling us to deliver unparalleled expertise, value, and service to our clientele. With over 35 years of industry experience, we pride ourselves on maintaining long-lasting relationships with many of our clients. Our commitment to innovation drives us to continuously adapt and prepare for future advancements.

Innovation . Technology . Client-Centric

These three principles are the cornerstone of our ongoing evolution. We proactively address market changes and technological advancements to ensure our clients receive uninterrupted support for their business technology frameworks. Our ambitious growth strategy encompasses new clients, programs, products, and services, and we seek talented individuals to accompany us on this journey.

Role Overview

  • This entry-level role is perfect for recent graduates or individuals entering the workforce who are eager to gain practical experience. There are numerous opportunities for career advancement across various departments such as merchandising, accounting, and sales.
  • As a member of our Customer Success team, you will manage over 60 calls daily, oversee multiple email accounts, and support the sales teams. Reporting directly to the Customer Success Manager, we are looking for someone who is personable, self-motivated, detail-oriented, empathetic, and capable of working both independently and collaboratively.
  • Comfort in a dynamic environment, adeptness in phone communication, and proficiency in addressing customer concerns are essential.
  • We prioritize growth, a passion for learning, and a commitment to delivering a unique customer experience. You will be part of a skilled, fast-paced team dedicated to excellence in service delivery.

Key Responsibilities:

  • Facilitate daily sales operations by managing phone inquiries and processing orders via phone and email.
  • Handle return requests, credits, and respond to all customer service emails.
  • Coordinate with carriers regarding delivery issues, including call tag requests and package rerouting.
  • Address daily customer service inquiries for multiple companies.
  • Manage online chat support for all company websites.
  • Assist account managers with bidding opportunities and customer pricing inquiries.
  • Maintain an error rate of less than 0.1% monthly.
  • Foster positive relationships with customers.
  • Encourage traffic to the company website.
  • Enhance your skills in Excel, Outlook, and other Microsoft Office applications.

Success Metrics for the First 90 Days:

  • Achieve 11.75 transactions per hour consistently.
  • Handle over 60 phone calls daily.
  • Maintain an error rate below 0.1%.
  • Process orders for multiple companies efficiently.

Qualifications:

  • Fluency in reading, writing, and speaking English is required.
  • Proficiency in Microsoft Office, particularly Excel, is essential.
  • A professional voice and calm demeanor are necessary.
  • Ability to work onsite at our headquarters is required.
  • Authorization to work in the US is mandatory.
  • Standard workweek is Monday to Friday.
  • Working hours are from 10 AM to 7 PM Eastern Time.
  • Demonstrated enthusiasm for our corporate values:
  1. Growth Mindset: Always seeking improvement and innovation.
  2. Technological Proficiency: Utilizing technology to enhance productivity and efficiency.
  3. Client First: Prioritizing relationships and exceeding client expectations.

Benefits:

  • Annual compensation of $40,000.
  • Comprehensive wellness benefits, including health, dental, and vision insurance.
  • Employer-sponsored 401(k) plan and life insurance.
  • Employee discount programs.
  • Paid vacation, holidays, and sick leave.

XSE Group Inc is an equal opportunity employer, considering qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.