Creative Retail Associate

3 days ago


West Springfield, Massachusetts, United States Michaels Stores Full time
Michaels Stores Overview

We are a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. Our purpose is to fuel the joy of creativity, making us the best place for all things artistic. We prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time employees. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Salary: $25,000 - $35,000 per year, depending on experience and location. Job Title: PT Service Team Member.

Job Description:

This role involves delivering exceptional customer service, helping customers shop and locate products, and ensuring they receive a fast and friendly checkout experience. You will be responsible for unloading trucks, stocking merchandise, and maintaining store recovery standards. Additionally, you will engage with customers, educate them on our Rewards program and Private Label Credit Cards, and assist with Omni channel processes such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Key Responsibilities:
  • Deliver friendly customer service, help customers shop and locate products.
  • Provide a fast and friendly checkout experience, execute cash handling to standards.
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards, complete enrollments.
  • Educate customers on the Voice of Customer (VOC) survey.
  • Assist with Omni channel processes, including BOPIS and SFS.
  • Participate in truck unload, stocking, and planogram (POGs) processes.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.


Preferred Qualifications:

* Retail and/or customer service experience preferred.

Work Environment:

The work environment includes a public retail store setting, taking care of customers, with climate-controlled areas and some outdoor work if assigned to retrieve shopping carts or unload trucks. The Frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.
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