SR Brand Quality Assurance Manager
4 days ago
About the Role:
The Sr/Program Manager for Sundries Quality Assurance is a key technical lead in our Own Brand stage gate model, responsible for the quality, safety, and compliance of BJ's portfolio of hundreds of Own Brand products in various categories. This role partners with brand management, sourcing, and product development teams to review and act on critical data about suppliers' facilities, food/product safety programs, product quality, labeling, and regulatory compliance programs.
Responsibilities:
- Reviews and approves risks identified in supplier facility audits, food and product safety programs, and product testing results as key inputs to the Own Brand stage-gate product development model.
- Monitors and defines actions in response to product quality data from digital reviews, member contacts, returns, and purchase repeat information. Partners with suppliers to assess the root cause of product quality issues, ensures a remediation plan is in place, and monitors progress on plans.
- Addresses urgent food/product safety and quality concerns to recommend actions to protect our members and brand.
- Oversees the development of packaging and digital labels and claims across various categories.
- Serves as a subject matter expert, advisor, and thought leader in the development of BJ's quality management system to strengthen key programs and develop tools and resources to support the stage-gate model.
- Supports strong data and records within our information management system to ensure data integrity across products, packaging/labels, supplier facilities, digital sites, and other key assets.
- Leverages a network of external resources (labs, testing, auditing partners, sensory, regulatory consultants, experts) to develop, monitor, and continuously improve our products.
- Monitors regulatory changes, assesses impact, and adapts programs to meet compliance responsibilities. Maintains a strong partnership with BJ's Legal team and consults on necessary process improvements to maintain strong relationships with regulatory agencies.
- Optimizes and leverages data on product satisfaction among our members using digital reviews, member calls/emails, repeat rate, and returns data to respond to longitudinal tracking of quality performance, identify and address aberrations in quality performance, and partner with suppliers to improve the member experience with our products.
- Leads investigation into root cause of major complaints. Tracks, analyzes, and reports on Key Performance Indicators (KPIs) for quality and cross-functional team to set objectives and implement initiatives to drive corrective and preventive action to prevent recurrence.
Requirements:
· 10-15 years of experience in retail/owned brand roles or with a national brand food/product manufacturing company with increasing complexity in Quality Assurance
· Strong working knowledge of FDA regulatory requirements and experience developing compliance strategies
· Demonstrated track record of establishing a quality management system with programs that deliver exceptional quality, safety, and compliance
· Ability to foster relationships and influence decisions with cross-functional partners and suppliers
· Experience working in a stage-gate model within a retailer or manufacturer
· Proven ability to establish and manage a network of relationships with third-party labs/auditing partners, labeling review partners, and suppliers
· Ability to navigate ambiguity and work in a fast-paced environment
Capable of translating technical information for non-technical audiences to communicate risk and drive decision-making
Travel Requirements:
- Domestic and potential international travel required (
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