Quality Assurance Manager

3 days ago

Marlborough, Massachusetts, United States BJ's Wholesale Club Full time
Job Summary:

The Sr/Program Manager for Sundries Quality Assurance is responsible for ensuring the quality, safety, and compliance of BJ's portfolio of hundreds of Own Brand products in various categories, including baby, home, pets, cosmetics, vitamins, and over-the-counter products.

This role partners with brand management, sourcing, and product development teams to review and act on critical data about suppliers' facilities, food/product safety programs, product quality, labeling, and regulatory compliance programs.

Responsibilities:
  • Reviews and approves supplier facility audits, food and product safety programs, and product testing results to inform the Own Brand stage-gate product development model.
  • Monitors and defines actions in response to product quality data from digital reviews, member contacts, returns, and purchase repeat information.
  • Partners with suppliers to assess the root cause of product quality issues, ensures a remediation plan is in place, and monitors progress on plans.
  • Addresses urgent food/product safety and quality concerns to recommend actions to protect members and the brand.
  • Oversees the development of packaging and digital labels and claims across various categories.
  • Serves as a subject matter expert, advisor, and thought leader in the development of BJ's quality management system to strengthen key programs and develop tools and resources to support the stage-gate model.
  • Supports strong data and records within the information management system to ensure data integrity across products, packaging/labels, supplier facilities, digital sites, and other key assets.
  • Leverages a network of external resources (labs, testing, auditing partners, sensory, regulatory consultants, experts) to develop, monitor, and continuously improve products.
  • Monitors regulatory changes, assesses impact, and adapts programs to meet compliance responsibilities.
  • Maintains a strong partnership with BJ's Legal team and consults on necessary process improvements to maintain strong relationships with regulatory agencies (FDA, USDA, state departments of health, etc.).
  • Optimizes and leverages data on product satisfaction among members using digital reviews, member calls/emails, repeat rate, and returns data to respond to longitudinal tracking of quality performance, identify and address aberrations in quality performance, and partner with suppliers to improve the member experience with products.
  • Leads investigation into root cause of major complaints.
  • Tracks, analyzes, and reports on Key Performance Indicators (KPIs) for quality and cross-functional team to set objectives and implement initiatives to drive corrective and preventive action to prevent recurrence.
Qualifications:
  • 10-15 years of experience in retail/owned brand roles or with a national brand food/product manufacturing company with increasing complexity in Quality Assurance.
  • Strong working knowledge of FDA regulatory requirements and experience developing compliance strategies.
  • Demonstrated track record of establishing a quality management system with programs that deliver exceptional quality, safety, and compliance.
  • Ability to foster relationships and influence decisions with cross-functional partners and suppliers.
  • Experience working in a stage-gate model within a retailer or manufacturer.
  • Proven ability to establish and manage a network of relationships with third-party labs/auditing partners, labeling review partners, and suppliers.
  • Ability to navigate ambiguity and work in a fast-paced environment. Capable of translating technical information for non-technical audiences to communicate risk and drive decision-making.

  • Quality Assurance Manager

    3 weeks ago

    Marlborough, Massachusetts, United States BioTalent Full time

    BioTalent is seeking a Quality Assurance Lead to join their Marlborough site. The ideal candidate will have experience in plastic injection molding and ISO 13485. Key Responsibilities: * Supervise quality department activities across the organization. * Conduct inspections and audits to maintain compliance with the quality system. * Develop and implement...

  • Quality Assurance Manager

    2 weeks ago

    Marlborough, Massachusetts, United States BJ's Wholesale Club Full time

    Job Summary:The Sr/Program Manager for Sundries Quality Assurance is responsible for ensuring the quality, safety, and compliance of BJ's portfolio of hundreds of Own Brand products in various categories. This role partners with brand management, sourcing, and product development teams to review and act on critical data about suppliers' facilities,...

  • Quality Assurance Manager

    3 days ago

    Marlborough, Massachusetts, United States Defense Contract Manufacturing Co. Full time

    Job Title: Quality Lab ManagerWe are seeking a highly skilled and experienced Quality Lab Manager to join our team at Defense Contract Manufacturing Co. This critical role is responsible for leading our quality control lab and ensuring that all products meet the highest standards of quality and safety.Key Responsibilities:Lead and develop a team of quality...

  • Data Center Quality Assurance Manager

    2 days ago

    Marlborough, Massachusetts, United States Generac Power Systems Full time

    Data Center Quality Assurance Manager Job DescriptionWe are seeking a highly skilled Data Center Quality Assurance Manager to join our team at Generac Power Systems. As a Data Center Quality Assurance Manager, you will be responsible for ensuring the highest quality standards are met in the design, construction, and operation of our data centers.Key...

  • Quality Assurance Lead

    3 weeks ago

    Marlborough, Massachusetts, United States BioTalent Full time

    BioTalent is seeking a Quality Assurance Lead to join their Marlborough site. The ideal candidate will have experience in plastic injection molding and ISO 13485. Key Responsibilities: * Supervise quality department activities across the organization. * Conduct inspections and audits to maintain compliance with the quality system. * Develop and implement...

  • Quality Assurance Team Leader

    3 weeks ago

    Marlborough, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Team Leader to join our team at Digital FCU. As a key member of our quality assurance team, you will be responsible for ensuring the delivery of high-quality applications, systems, and data.Key ResponsibilitiesLead the quality and testing efforts to ensure completion of quality assurance...

  • Senior Quality Assurance Engineer

    3 weeks ago

    Marlborough, Massachusetts, United States Tanisha Systems Full time

    Job Title: Senior Quality Assurance EngineerLocation: OnsiteDuration: Long Term ProjectJob Description:We are seeking a highly skilled Senior Quality Assurance Engineer to join our team. As a key member of our Quality Engineering team, you will be responsible for driving quality transformations and leading QA teams.Key Responsibilities:Lead QA teams and...

  • Quality Assurance Team Leader

    2 weeks ago

    Marlborough, Massachusetts, United States Digital FCU Full time

    Job Title: Quality Assurance Team LeaderWe are seeking a highly skilled Quality Assurance Team Leader to join our team at Digital FCU. As a Quality Assurance Team Leader, you will be responsible for leading a team of quality assurance engineers and ensuring that our products meet the highest standards of quality.Key Responsibilities:Lead a team of quality...

  • Senior Quality Assurance Engineer

    1 week ago

    Marlborough, Massachusetts, United States Tanisha Systems Full time

    Job Title: Quality Assurance EngineerJob Description:We are seeking a highly skilled Quality Assurance Engineer to join our team at Tanisha Systems. As a Quality Assurance Engineer, you will be responsible for driving quality and testing initiatives across our organization. Key Responsibilities:- Develop and implement test automation frameworks and tools to...

  • Quality Assurance and Training Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Digital FCU Full time

    Key ResponsibilitiesThis critical role will split its responsibilities between Quality Assurance efforts and Training to ensure the effectiveness and accuracy of our BSA & fraud detection and prevention measures.Quality Assurance ResponsibilitiesConduct thorough Quality Assurance to ensure the accuracy and effectiveness of our BSA & fraud detection and...

  • Senior Quality Assurance Engineer

    4 weeks ago

    Marlborough, Massachusetts, United States Tanisha Systems Full time

    Job DescriptionWe are seeking a highly skilled Senior Quality Assurance Engineer to join our team at Tanisha Systems. As a key member of our Quality Engineering team, you will be responsible for driving quality initiatives and ensuring the delivery of high-quality software products.Key Responsibilities:Lead the development and implementation of test...

  • Quality Assurance Specialist

    1 month ago

    Marlborough, Massachusetts, United States IPG Photonics Full time

    Job DescriptionAt IPG Photonics, we are seeking a highly skilled Quality Control Technician to join our team. As a Quality Control Technician, you will play a critical role in ensuring that our products meet the highest standards of quality and safety.Key Responsibilities:Conduct Quality Control Inspections: Use precision measuring tools and equipment to...

  • Senior Design Quality Assurance Engineer

    3 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the RoleBoston Scientific is seeking a highly skilled Design Quality Assurance Engineer to join our team. As a key member of our Endoscopy division, you will play a critical role in ensuring the safety, quality, and compliance of our medical device products.ResponsibilitiesProvide quality and compliance input to project teams for project decisions and...

  • Senior Clinical Quality Assurance Director

    1 month ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the Role:The Senior Clinical Quality Assurance Manager leads the Clinical Quality team for the Endoscopy and Urology divisions. They develop divisional strategies and goals aligned with the global CQA management team. Additionally, they collaborate with clinical trial teams to ensure clinical research activities comply with federal and international...

  • Senior Design Quality Assurance Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the RoleWe are seeking a highly skilled Senior Design Quality Engineer to join our Core Stone franchise team at Boston Scientific. This is a hybrid position based out of Marlborough, MA, with the expectation to be in the office a minimum of three days per week.Key ResponsibilitiesSupport the execution and documentation of Design Validation &...

  • Senior Software Design Quality Assurance Engineer

    1 week ago

    Marlborough, Massachusetts, United States ECI Full time

    Job Title: Senior Software Design Quality EngineerAt ECI, we are seeking a highly skilled Senior Software Design Quality Engineer to join our team. As a key member of our quality assurance team, you will play a pivotal role in ensuring the highest quality and compliance of software systems used in medical devices.Key Responsibilities:Lead DQA project teams...

  • Senior Software Design Quality Assurance Engineer

    2 weeks ago

    Marlborough, Massachusetts, United States ECI Full time

    Job Title: Senior Software Design Quality EngineerAt ECI, we are seeking a highly skilled Senior Software Design Quality Engineer to join our team. As a key member of our quality assurance team, you will play a pivotal role in ensuring the highest quality and compliance of software systems used in medical devices.Key Responsibilities:Lead DQA project teams...

  • Senior Software Design Quality Assurance Engineer for Medical Devices

    4 weeks ago

    Marlborough, Massachusetts, United States ECI Full time

    About the RoleECI is seeking a highly skilled Senior Software Design Quality Assurance Engineer to join our team. As a key member of our quality assurance team, you will play a pivotal role in ensuring the highest quality and compliance of software systems used in medical devices.Key ResponsibilitiesLead Quality Assurance Projects: Collaborate with Product...

  • Senior Design Quality Assurance Engineer

    2 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the RoleWe are seeking a highly skilled Senior Design Quality Engineer to join our Core Stone franchise team. This is an exciting opportunity to support the development of high-visibility products and contribute to the growth of our organization.Key ResponsibilitiesSupport the execution and documentation of Design Validation & Verification and...

  • Senior Design Quality Assurance Engineer

    2 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the RoleWe are seeking a highly skilled Senior Design Quality Engineer to join our Core Stone franchise team. This is an exciting opportunity to support the development of high-visibility products and contribute to the growth of our organization.Key ResponsibilitiesSupport the execution and documentation of Design Validation & Verification and...