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IT Support Specialist

2 months ago

Venice, Florida, United States TEKsystems Full time
Job Overview

Position: IT Technical Support Engineer

Key Responsibilities:

  • Provide comprehensive technical assistance and training to clinics.
  • Ensure timely resolution of support tickets by collaborating with Tier 1 vendors.
  • Analyze ticket trends to identify recurring technology issues and partner with the corporate team to implement effective solutions.
  • Travel to designated clinics to address daily operational technical challenges as needed.
  • Manage customer relationships related to technology infrastructure, including issue resolution, risk management, and communication with IT teams to enhance customer satisfaction.

Technical Duties:

  • Handle escalated support tickets related to various IT challenges faced by end users.
  • Assist with onboarding new employees and equipment installation.
  • Understand network infrastructure and collaborate with network teams for efficient operations.
  • Provide hardware and software support, including remote assistance.
  • Travel to different clinic locations to resolve urgent issues on-site.

Current Technologies Utilized:

  • ManageEngine Desktop Central for imaging
  • Citrix
  • Imprivata
  • GlobalProtect VPN
  • Direct Access VPN
  • Freshservice ticketing system

Essential Skills:

  • Desktop support
  • Windows 10 troubleshooting
  • Active Directory management
  • Hardware expertise

Qualifications:

  • Education: Bachelor's degree in Computer Science preferred.
  • Experience: 2-5 years in Help Desk support with a proven track record of documenting ticket details for knowledge base development.
  • Certifications: ITIL, Microsoft, MAC, Citrix, UniPrint (preferred).
  • Driver's License: Valid state driver's license required for travel to various locations.

Compliance with company policies regarding driver safety and motor vehicle records is mandatory.