Customer Service Representative

5 days ago


Alamo, California, United States SilverLion Inc Full time
Job Title: Customer Service Technical Support

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team at SilverLion Inc as a Customer Service Representative for Technical Support. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients via telephone and other communication channels.

Key Responsibilities:

  • Provide telephone advice and support to new and existing customers
  • Assist with the installation and configuration of devices
  • Resolve technical issues and provide solutions to customers
  • Work collaboratively with internal teams to resolve customer issues

Working Hours:

The working hours for this role are from Monday to Friday, in a 2-shift system, between 8:00 am and 8:00 pm.

Work Environment:

Our office is designed to provide a comfortable and productive work environment, with teams working in pairs or threes. This setup allows for effective collaboration and minimizes distractions.

What We Offer:

  • Permanent employment with SilverLion Inc
  • A great working atmosphere and culture
  • A secure and modern workplace
  • Comprehensive training and development opportunities
  • Free drinks and parking
  • Flat hierarchies and individual development opportunities

Requirements:

To be successful in this role, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.



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