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Restaurant Operations Manager

1 month ago

Cleveland, Ohio, United States Shake Shack Full time

Unleash Your Potential in a Fast-Paced Restaurant Environment

We're seeking an exceptional Restaurant Operations Manager to join our team at Shake Shack, a leading hospitality brand known for its commitment to excellence and customer satisfaction. As a key member of our management team, you'll be responsible for overseeing daily restaurant operations, training staff, and driving business growth.

About the Role

  • Manage daily restaurant operations to ensure seamless service delivery and high guest satisfaction levels
  • Develop and implement strategies to improve restaurant performance, efficiency, and profitability
  • Train and mentor team members on all aspects of Shack operations, including customer service, food preparation, and inventory management
  • Motivate and lead teams to achieve exceptional results in a fast-paced environment
  • Collaborate with cross-functional teams to drive business growth, innovation, and customer engagement

What You'll Need

  • 2-3 years of experience in restaurant management, preferably in a high-volume setting
  • Proven track record of improving restaurant performance, driving sales growth, and increasing customer satisfaction
  • Excellent leadership and communication skills, with the ability to motivate and develop teams
  • Working knowledge of restaurant operations, including financial management, inventory control, and customer service standards
  • Able to work flexible hours, including evenings, weekends, and holidays

The Benefits

You'll enjoy a comprehensive benefits package, including:

  • Competitive salary: $60,000 - $80,000 per year
  • Weekly pay and performance bonuses
  • Shake Shack meal discounts
  • Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more
  • Medical, dental, and vision insurance
  • Employer-paid life and disability insurance
  • 401(k) plan with company match
  • Paid time off
  • Paid parental leave
  • Access to employee assistance program
  • Flexible spending and dependent care accounts
  • Development and growth opportunities

About Us

Shake Shack is a leading fast-casual restaurant chain founded by Danny Meyer in 2004. Our mission is to Stand For Something Good, delivering high-quality food served with a high level of hospitality. We prioritize community involvement, social responsibility, and team member development.