Beauty Services Manager

4 weeks ago


Pensacola, Florida, United States Ulta Beauty, Inc. Full time

Job Summary

The Assistant Services Manager is a key member of the Ulta Beauty team, responsible for leading through the company's mission, vision, and values to develop a high-performing team that consistently delivers sales growth in hair and skin services.

Key Responsibilities

  • Support the Experience Manager in leading a team of stylists and estheticians, and be accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence.
  • Drive business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards).
  • Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests.
  • Achieve individual productivity goals each week.
  • Promote a culture of accountability to meet or exceed the store's goals related to service and merchandise sales, guest loyalty, payroll, omni-channel, and retail shrink.
  • Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals.
  • Review, analyze, and react to Ulta Beauty's financial and operational reporting regularly.
  • Address underperforming metrics related to the store's service sales and develop strategies to improve and grow these areas of the business.
  • Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.

Requirements

  • Cosmetology school graduate.
  • Cosmetology license and/or cosmetology management license where required by state law.
  • 2-3+ years relevant, fast-paced salon management work experience or other relevant work experience.
  • Demonstrated knowledge of state board of cosmetology regulations and hiring requirements.
  • Developing financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
  • Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing.

Working Conditions

  • Continuous mobility throughout the store during shift.
  • Frequent standing, bending, reaching, and twisting during shift.
  • Continuous lifting and/or moving up to 10 lbs. during shift.
  • Continuous coordination and manipulation of objects during shift.
  • Frequent use of a computer, telephonic devices, and related office supplies.


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