Beauty Services Manager
4 weeks ago
Job Summary
The Assistant Services Manager is a key member of the Ulta Beauty team, responsible for leading through the company's mission, vision, and values to develop a high-performing team that consistently delivers sales growth in hair and skin services.
Key Responsibilities
- Support the Experience Manager in leading a team of stylists and estheticians, and be accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence.
- Drive business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards).
- Perform salon hair services, make up applications, skincare analysis, and product demonstrations with guests.
- Achieve individual productivity goals each week.
- Promote a culture of accountability to meet or exceed the store's goals related to service and merchandise sales, guest loyalty, payroll, omni-channel, and retail shrink.
- Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals.
- Review, analyze, and react to Ulta Beauty's financial and operational reporting regularly.
- Address underperforming metrics related to the store's service sales and develop strategies to improve and grow these areas of the business.
- Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.
Requirements
- Cosmetology school graduate.
- Cosmetology license and/or cosmetology management license where required by state law.
- 2-3+ years relevant, fast-paced salon management work experience or other relevant work experience.
- Demonstrated knowledge of state board of cosmetology regulations and hiring requirements.
- Developing financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
- Developing leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing.
Working Conditions
- Continuous mobility throughout the store during shift.
- Frequent standing, bending, reaching, and twisting during shift.
- Continuous lifting and/or moving up to 10 lbs. during shift.
- Continuous coordination and manipulation of objects during shift.
- Frequent use of a computer, telephonic devices, and related office supplies.
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