Convenience Store Manager

Job Title: Convenience Store Manager

Department: Retail

Reports to: General Manager, Director of Retail

Summary:

Supervises and coordinates activities of workers engaged in receiving cash or credit card payment for merchandise or services and keeping records of funds received in retail establishments or places of public accommodation. Operates cash register to itemize and total customers' purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch offs, money orders, Western union, Cat scale or other retail items by performing the following duties.

Essential Duties and Responsibilities:

• Directly supervises employees in the Convenience Store. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include maintaining inventory, balancing daily sales, balancing all cash registers per shift, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Train and develop all new hires.
• Verify cashiers' daily paperwork to ensure balancing of each shift.
• Make deposits to bank in a timely manner to ensure accuracy of daily sales reports.
• Make change for cashiers as needed.
• Ensure open/close of shifts are done in a timely manner according to policy.
• Maintaining inventory control.
• Check all Vendors deliveries to ensure invoice is correct.
• Records daily transaction amounts from cash register to balance drawer.
• Bags merchandise, issues receipts, and redeems promotional coupons.
• Review price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale items.
• Records prices and departments in an accurate manner on the register to ensure taxable items and totals are correct.
• Stock and clean shelves, and mark prices on items.
• Use the register to swipe all identification to sell tobacco, beer, liquor, and lottery tickets to ensure of legal age to purchase.
• Promote and ensure customer satisfaction on all purchases.
• Greet all customers as they enter the store.
• Maintain a positive attitude to ensure productive team work.
• Performs cashiering and other clerical duties to relieve subordinates during breaks and busy periods.
• Reconciles cash register totals with cash and receipts in register to verify accuracy of transactions.
• Keeps custody of operating funds, or retains next day's operating funds from daily sales.
• Allocates and balances operating funds to cashiering stations.
• Totals and summarizes funds received, balances, and prepares bank deposit slip.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Issues written and oral instructions.
• Enforces disciplinary action where needed in a timely manner.
• Evaluates employees according to company policy.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies and standardizes procedures to improve efficiency of cashiers.
• Maintains harmony among workers and resolves grievances.
• Adjusts any errors and addresses complaints in a timely manner.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for employees' activities; Makes self available to employees; Provides regular performance feedback; Develops employees' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.
• Problem Solving- Identifies and resolves problems in a timely manner. Works well in group problem-solving situations; uses reason even when dealing with emotional or difficult customers.
• Customer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service or assistance; meets commitments.
• Interpersonal Skills- Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification: Responds well to questions.
• Written Communication- Writes clearly and informatively; presents numerical data effectively; Able to read and interpret written information.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Teamwork- Balances team and individual responsibilities: Gives and welcomes feedback; Contributes to building a positive team spirit: Puts success of team above own interests; Support everyones efforts to succeed.
• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitments.
• Safety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality- Is consistently at work on time; Ensures work responsibility are covered when absent; Contacts management according to attendance policy when a situation arises and wont be able to meet scheduled shift.
• Dependability- Follow instructions, Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes task on time or notifies appropriate person on an alternate plan.
• Initiative- Volunteers readily; ask for and offers help when needed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

Ability to read and comprehend the English language for simple instructions, short correspondence, and memos; Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:

Ability to use cash register, 10-key calculator, count money, lottery machine, money orders, word, excel, payroll programs, scanner.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands and fingers, handle, or feel; reach with hands and arms and talk to hear. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

Required Certifications and Licenses:

It is the responsibility of the C-Store Manager to ensure all cashiers maintain at all times a valid State and Parish Certifications and/or Licenses. Must have them with them while on duty and presented to management or official when asked.

Must maintain the following:

Alcohol Beverage ordinance Card (by Parish)

Louisiana Responsible Vendors Permit

Valid State Identification card or drivers license

Copy of Social Security Card