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Technical Analyst, Financial Aid Specialist

2 months ago

Joliet, Illinois, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled Technical Analyst to join our Financial Aid team. As a key member of our team, you will be responsible for managing all technical/automated processes in the Financial Aid Office.

Key Responsibilities
  • Perform all automated workflow processes for the Financial Aid Office within all applicable software systems, on a daily, weekly, monthly, and annual basis as needed.
  • Coordinate with IT to ensure all software systems, including the student information system and imaging system, are set up to properly administer financial aid according to regulatory requirements.
  • Create and generate reports within software systems, assist in data collection and compilation, and handle exception reporting.
  • Responsible for the coordination and transmission of federal, state, and institutional information to all required entities and departments.
  • Serve as primary office contact for IT support for all software systems.
  • Manage the use of imaging system within Financial Aid, including managing workflows, error queues, and re-allocation of work as needed.
  • Manage set-up of the Financial Aid Office's scheduling system.
  • Monitor Financial Aid Office's phone queue system, assuring staff coverage of incoming phone volume.
  • Assist with day-to-day operational functions of the Financial Aid Office, including, but not limited to, federal, state, and institutional financial aid application and delivery processes.
  • Test new releases of software to insure compliance regulations are met.
  • Create and maintain process documentation and staff training for system changes.
  • Identify and implement system, software, and process improvements.
  • Ability to function as an effective team member and support and adapt to change.
  • Maintain a high level of confidentiality and protect student information in compliance with FERPA and HEA laws.
  • Regularly attend and participate in workshops, seminars, and professional conferences.
  • Assist with Financial Aid workshops, events, and department Chat duties.
Requirements
  • Associate's Degree and 3-5 years of relevant experience.
  • Experience in creating and maintaining databases, executing search queries, and mining data.
  • Problem solving skills, excellent organizational skills, detail-oriented, a self-starter, and ability to work effectively with a diverse group of students, faculty, staff, public, and other community agencies.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
  • Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor, and well-being, innovation, and quality.
  • Microsoft Office Products such as Word, Excel, PowerPoint, and Teams basic skills required.
Preferred Qualifications
  • Bachelor's Degree, or equivalent, in Computer Science/Information Technology.
  • Two (2) years of financial aid experience.
  • Experience in supporting Ellucian Colleague Financial Aid ERP module.
  • Experience with Perceptive Content ImageNow.
  • English and Spanish verbal and written communication proficiency.
  • Demonstrated multicultural competence.
Working Conditions

Duties are performed indoors in the usual office environment.