Customer Service Team Member

5 days ago


Matthews, North Carolina, United States Alpha Omega Construction Group Inc. Full time

We are seeking a skilled Customer Service Representative to join our team at Alpha Omega Construction Group Inc. in Charlotte, NC.

Job Description

This is a full-time position that involves providing exceptional customer service to our clients via phone, email, and face-to-face interactions.

The ideal candidate will have excellent communication skills, a customer-centric attitude, and the ability to remain calm under pressure.

Key Responsibilities:
  • Provides timely and professional support to customers through various channels.
  • Maintains a positive and friendly tone with customers at all times.
  • Escalates complex issues to the appropriate team for rapid support.
  • Tracks proposed resolutions and follows up with customers in a timely fashion.
  • Communicates customer feedback to various teams to improve the overall customer experience.
Requirements:
  • High school diploma required; Bachelor's degree in Business Administration or a related field preferred.
  • At least 2 years of administrative experience is required.
  • Knowledge of marketing basics.
  • Experience in a customer-facing role, preferably handling customer service, care, or success.
Salary and Benefits

The estimated annual salary for this position is $45,000 - $60,000, depending on experience.

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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