Customer Service and Operations Coordinator

4 weeks ago


Matthews, North Carolina, United States Alpha Omega Construction Group Inc. Full time
About Our Team

We are a dynamic team at Alpha Omega Construction Group Inc. seeking a talented Customer Service Representative to join us in Charlotte, NC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and contributing to our organization's growth and success.

Key Responsibilities:

  • Provide customer service via phone, email, and face-to-face interactions.
  • Maintain a positive and friendly tone with customers at all times.
  • Answer customer inquiries and escalate complex issues to ensure rapid support.
  • Track proposed resolutions and follow up with customers in a timely fashion.
  • Communicate customer feedback to various teams to improve the overall customer experience.
  • Handle emergency requests and client escalations in a professional, customer-service focused manner.
  • Perform special projects, tasks, and other related duties as assigned.
  • Assist the Marketing Manager with marketing items and related marketing administrative tasks.

Requirements:

  • Excellent communication and listening skills.
  • Problem-solving ability and a customer-centric attitude.
  • Basic knowledge of roofing, siding, and gutter industry.
  • Patient, empathetic, and able to remain calm under pressure.
  • Extensive knowledge of office administration and proficiency with Microsoft and Google office software.
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with proven ability to meet deadlines.
  • Friendly and empathetic demeanor.
  • Exceptional problem-solving ability, backed by good judgment.
  • Ability to respond to customer questions using social media.
  • Ability to collaborate across departments and teams.
  • Exhibits ability to prioritize tasks and complete them in a high-pressure environment.

Compensation: The estimated annual salary for this position is $48,000-$58,000, depending on experience.



  • Matthews, North Carolina, United States Alpha Omega Construction Group Inc. Full time

    Job SummaryThe Customer Care Coordinator role involves providing exceptional customer service, handling customer inquiries, and escalating complex issues to ensure rapid support.This position requires excellent verbal and written communication skills, patience, empathy, and the ability to remain calm under pressure.


  • Matthews, North Carolina, United States Pet Paradise Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Pet Paradise. As a key member of our front desk team, you will be responsible for providing exceptional service to our pet owners and their furry friends.Responsibilities:Welcome and greet pet parents and their pets upon...


  • Matthews, North Carolina, United States Alpha Omega Construction Group Inc. Full time

    We are seeking a detail-oriented and customer-focused Frontline Service Coordinator to join our team at Alpha Omega Construction Group Inc. in Charlotte, NC.Job SummaryThis is a full-time position that involves providing exceptional customer service to our clients via phone, email, and face-to-face interactions.The successful candidate will have excellent...


  • Matthews, North Carolina, United States Sam's Club Full time

    Job DescriptionSam's Club is seeking a Customer Service Specialist to join our team. As a key member of our front-end staff, you'll be responsible for providing exceptional customer service, operating front-end equipment, and maintaining a clean and organized store environment. You'll also have the opportunity to work with mobile retail applications and...


  • Matthews, North Carolina, United States Knitwell Group Full time

    Why Join Us?The Knitwell Group is a leader in the fashion industry, and we're passionate about empowering women through our clothing line. As a Customer Service Representative, you'll have the opportunity to make a real difference in people's lives by delivering exceptional customer service and helping our customers find the perfect outfit.Key...


  • Matthews, North Carolina, United States Food Lion Full time

    About the JobWe are looking for a Customer Service Cashier Representative to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing fast, easy, flexible, and friendly service to our customers, while also ensuring accurate cash handling and operating procedures.Key Responsibilities:Provide exceptional...


  • Matthews, North Carolina, United States Keffer Hyundai Full time

    ResponsibilitiesAs a Shuttle Driver with Keffer Hyundai, your responsibilities will include:Transporting customers to and from our dealership, as well as within designated mileageProviding exceptional customer service and ensuring that our customers feel comfortable and relaxed during their journeyWorking closely with our sales and service teams to ensure...


  • Matthews, North Carolina, United States Costco Full time

    **Job Description:**The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a strong commitment to customer satisfaction.Key Tasks:Operate cash registers and process sales transactions.Respond to customer inquiries and resolve issues promptly.Contribute to achieving sales targets and...


  • Matthews, North Carolina, United States Food Lion Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.


  • Matthews, North Carolina, United States Which Wich Superior Sandwiches Full time

    Are you looking for a career that offers a competitive salary of $35,000 - $45,000 per year? As a Customer Service Representative at Which Wich Superior Sandwiches, you will have the opportunity to work in a fast-paced environment where you can provide excellent customer service and work as part of a team to achieve sales goals.We are seeking a highly...


  • Matthews, North Carolina, United States CVS Health Full time

    CVS Health is seeking a Customer Service Associate to join our retail team. In this role, you will be responsible for delivering exceptional customer service and ensuring a positive shopping experience for our customers. The estimated salary for this position is $48,000 - $65,000 per year, based on your performance and qualifications. Key responsibilities...


  • Matthews, North Carolina, United States Domino's Pizza LLC Full time

    About UsDominos Pizza LLC is a dynamic and growing company that prides itself on providing excellent customer service and quality food.Job OverviewWe are seeking a motivated and friendly individual to join our team as a Customer Service Representative at Domino's Pizza. This role will be the face of our company and play a key part in delivering an...


  • Matthews, North Carolina, United States Firestone Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Retail Salesperson to join our team at Firestone. In this role, you will be responsible for driving sales growth, improving customer satisfaction, and promoting our products and services.About YouTo succeed in this role, you will need to have excellent communication and interpersonal skills,...


  • Matthews, North Carolina, United States Crothall Healthcare Full time

    Job Summary:The ideal candidate for this role will have a strong background in environmental services and housekeeping operations. The Assistant Director, Housekeeping will assist the Director of Environmental Services in directing and overseeing the operational needs of the Housekeeping Department.Responsibilities include coordinating tasks with Operations...


  • Matthews, North Carolina, United States Anthony Griffin - Allstate Insurance Full time

    Overview: Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? As a Customer Service Liaison at Anthony Griffin - Allstate Insurance, you will play a critical role in building lasting relationships with our customers and providing tailored insurance solutions to meet their unique needs....


  • Matthews, North Carolina, United States Rack Room Shoes Full time

    About Rack Room ShoesRack Room Shoes is a family footwear retailer that offers a wide selection of nationally recognized brands known for their quality. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.BenefitsWe offer a competitive salary range of $45,000 - $60,000 per year,...


  • Matthews, North Carolina, United States Cost Plus World Market Full time

    Cost Plus World Market is a unique retailer that offers a wide range of products from around the world. As a Sales Associate, you will have the opportunity to work in a fast-paced and dynamic environment, interacting with customers and colleagues from diverse backgrounds.About the Role:Provide exceptional customer service, responding to customer inquiries...


  • Matthews, North Carolina, United States Crothall Healthcare Full time

    Job Description:Crothall Healthcare is seeking an experienced leader to fill the role of Assistant Director, Housekeeping. This individual will be responsible for assisting the Director of Environmental Services in directing and overseeing the operational needs of the Housekeeping Department.The successful candidate will have a strong background in...


  • Matthews, North Carolina, United States Sam's Club Full time

    **Job Overview**In this role, you will play a vital part in ensuring the success of our members by providing them with exceptional customer service and support. As a Member Assistant - Cart Attendant, you will be responsible for creating a positive shopping experience for our members.


  • Matthews, North Carolina, United States Alpha Omega Construction Group Inc. Full time

    We are seeking a skilled Customer Service Representative to join our team at Alpha Omega Construction Group Inc. in Charlotte, NC.Job DescriptionThis is a full-time position that involves providing exceptional customer service to our clients via phone, email, and face-to-face interactions.The ideal candidate will have excellent communication skills, a...