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Senior Sales Associate

2 months ago

Little Rock, Arkansas, United States W.S. Badcock Corporation Full time
Job Overview Position Summary

The Lead Sales Associate plays a crucial role in supporting the store manager and stepping in during their absence to oversee all store functions, including sales operations, customer account management, deliveries, and overall store performance.

Key Responsibilities
  • Collaborates with the store manager on various tasks:
  • Welcomes customers; provides detailed product and program information, showcases product features, and articulates benefits.
  • Aims to convert every potential customer into a loyal W.S. Badcock patron.
  • Addresses customer inquiries effectively.
  • Processes customer orders and payments accurately.
  • Enters customer sales orders and credit application details into the system.
  • Prepares and clarifies credit agreements.
  • Accepts and records customer payments and manages returns appropriately.
  • Maintains store records and correspondence as necessary.
  • Engages in proactive business solicitation through calls and mailings.
  • Conducts follow-ups post-delivery.
  • Prepares merchandise pricing labels as needed.
  • Adheres to the company's loss prevention strategies, ensuring a safe working environment, and identifying and rectifying unsafe conditions.
  • Undertakes additional duties as required for the smooth operation of the store.
  • Assists the store manager in guiding, supervising, and coordinating staff involved in sales, account management, deliveries, and daily operations.
  • Responsible for various customer service tasks within the store, reviewing credit applications, and helping customers maintain their accounts.
  • Assigns daily tasks to employees and aids in their training across all aspects of store operations, product knowledge, job responsibilities, and safety protocols.
  • Ensures adherence to company policies and procedures.
  • Implements and interprets company policies for employees; investigates and resolves customer complaints.
  • Oversees staff to guarantee safe performance of duties that align with company health and safety standards. Investigates incidents and submits reports to corporate.
  • Takes necessary measures to maintain a safe and healthy work environment for both staff and customers.
  • Manages cash control; reconciles daily cash and sales receipts; verifies and processes bank deposits; ensures inventory accuracy through regular audits.
  • Handles cash refunds and merchandise credits, ensuring inventory accurately reflects transactions.
  • Generates sales and merchandise reports.
  • Maintains proper pricing controls and tagging on merchandise, orders, and transfers inventory to meet merchandising objectives.
  • Executes the company's loss prevention program, securing the store and merchandise against theft, loss, or damage.
  • Arranges merchandise displays in accordance with Corporate Store Index and Style Mapping for effective presentation.
  • Adheres to the monthly promotional and merchandising plans set by the advertising and marketing departments.
  • Must be capable of lifting up to 50 lbs. or moving 200 lbs. with assistance or a dolly without sustaining injury or damaging merchandise.
Required Qualifications
  • High school diploma or GED.
  • Six months to one year of experience in retail sales or customer service.
  • Flexibility in work hours, including weekends.
  • Proficiency in operating general office equipment.
  • Competence in computer data entry.
  • Ability to perform basic math calculations using a calculator.
  • Effective communication skills with customers and staff; ability to assimilate information and make informed decisions; capacity to work under pressure in an organized manner.
  • Strong planning and organization skills for daily work activities.
  • Ability to work independently in the absence of direct supervision.
  • Physical capability to sit, lift, stand, walk, bend, twist, stoop, and kneel.
  • Assists customers with loading vehicles and merchandising on the sales floor.
Work Environment

Environmental Conditions

  • Works indoors in a controlled environment with potential exposure to dust and airborne particles.
Additional Benefits
  • Competitive compensation.
  • Medical, dental, and vision coverage.
  • 401K retirement plan.
  • Company-paid life insurance.
  • Employee merchandise discounts.
  • Paid vacation and personal time off.

Equal Opportunity Employer/Drug-Free Workplace