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Retail Sales Specialist

2 months ago

Los Angeles, California, United States Coach Full time
Company Overview:

Coach is a renowned fashion brand established in New York in 1941. Guided by the vision of Creative Director Stuart Vevers, we embody an inclusive and bold spirit, creating exquisite products designed to endure, allowing you to express your individuality.

As part of the Tapestry portfolio, we are committed to innovation and inclusivity, striving to redefine possibilities in the fashion industry.

Sales and Service Responsibilities:

Aligns with organizational goals and collaborates with the Store Manager and Associate Manager(s) to ensure decisions reflect Company values and priorities.

Promotes and cultivates a team environment that meets Coach's sales and service standards.

Implements sales strategies and initiatives to drive growth across all product categories.

Collaborates with management to adapt store strategies and personal selling techniques to enhance overall store performance.

Maximizes the role of floor supervisor to achieve strong metrics through effective team selling and engaging multiple customers.

Sales/Productivity Goals:

Communicates team objectives in partnership with management, continuously monitors store performance, and drives sales through teamwork.

Productivity Management:

Ensures accountability for personal productivity within the sales team.

Takes ownership of results, remaining aware of personal and store metrics to achieve set goals.

Enhances business through strategic sales initiatives, client relationships, and ongoing customer engagement.

Develops a clienteling strategy with management, monitoring its effectiveness to meet business objectives.

Adapts to local market changes that may impact business performance and supports the execution of localized sales strategies.

Customer Engagement:

Builds trust and credibility as a fashion advisor by staying informed on market trends.

Creates positive experiences for both team members and customers by presenting a polished and professional appearance.

Acts as a brand ambassador within the local community to foster brand loyalty.

Coaches the team on integrating trends into customer interactions.

Influences customer purchasing decisions with a balanced approach of patience and assertiveness.

Addresses customer needs promptly through proactive problem-solving and collaboration with management when necessary.

Team Development:

Encourages the team to establish long-term customer relationships to drive business success.

Invests in personal and team product knowledge to stay current with collections.

Collaborates with management to address business needs effectively.

Recognizes the importance of staffing on sales performance and recruits accordingly.

Motivates and develops the team consistently to meet performance goals using Company resources.

Operational Excellence:

Manages daily operations in accordance with Coach standards, including sales expectations, payroll, and loss prevention.

Demonstrates strong business acumen and maintains regular communication with supervisors.

Ensures the upkeep of the store environment in partnership with corporate standards.

Utilizes retail systems and reporting tools effectively.

Adheres to all retail policies and procedures.

Qualifications:

Minimum of 1 year of management experience in a luxury retail environment preferred. Current knowledge of fashion trends and competitive landscape is essential.

High school diploma or equivalent required; college degree preferred.

Proficient in MS Office applications and retail systems.

Ability to communicate effectively and provide excellent customer service.

Physical ability to navigate the sales floor and stockroom, including lifting and carrying products as needed.

Flexible schedule availability to accommodate business needs, including peak retail periods.

Competencies:

Demonstrates courage, creativity, customer focus, and the ability to manage ambiguity.

Exhibits a drive for results, interpersonal savvy, and a commitment to continuous learning.

For managerial roles, strategic agility and the ability to develop direct reports are essential.

Coach is an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace.