Retail Dining Service Manager

6 days ago

Tulsa, Oklahoma, United States Imperial Companies Full time
Job Details

Level
Management

Job Location
Tulsa - Tulsa, OK

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Day

Job Category
Restaurant - Food Service

Description

WHO WE ARE:

Imperial Companies began as a one-man coffee company serving Tulsa. Our tremendous growth in traditional vending, micro markets, catering, corporate dining, and coffee services is made possible by our commitment to unmatched service, customer relationships, and cutting-edge technology. For us, everything comes down to making sure our customers are receiving World Class Service. We focus on understanding and fulfilling their needs.

We are looking for Dynamic & Innovative leaders that are hands on and can easily develop key relationships with clients and staff. As a Retail Dining Service Manager, you will be responsible for the following: financials (P&L), inventory, hiring, ordering and training. You will have complete ownership of the daily oversight of the operation(s). The expectation is to create an exceptional dining experience, while maintaining high standards. This is an ideal role for someone who is enthusiastic about customer service and who has a flair for being a culinarian.

Responsibilities:
  • Manages food storage, production and service programs
  • Maintains inventory system for food and supplies
  • Ensures preparation for optimal nutrition and economic handling of food as well as efficient usage of time
  • Plans menus, purchases food and supplies, and assigns duties for special meals or special occasions
  • Checks food for flavor, temperature, and appearance at all times
  • Confers with Area Manager or other departments regarding the technical and administrative aspects of dining service. Coordinates food service activities with other disciplines; such as catering, coffee services or vending
  • Interviews applicants for employment; evaluates employees on a regular basis according to prescribed guidelines; terminates employees according to standard procedures as required
  • Provides orientation and job specific training to employees
  • Plans, conducts, and oversees continuous employee training, competencies and reviews
  • Prepares work schedules, vacation schedules, etc. Maintains records of tardiness and absenteeism
  • Maintains facility specific staffing patterns to include: appropriate levels, replacement procedures, and assignments appropriate to qualifications. Must understand how to schedule for business needs only
  • Attends department head, safety, quality assurance, and other facility or corporate meetings as directed
  • Makes daily inspections of all work, storage, and servicing areas to determine that regulations and directions governing Foodservice activities are followed including compliance with safety and sanitation
  • Plans and/or conducts and retains records of monthly staff meetings, employee training and/or in services
  • Keeps administration and Area Manager informed of department activities, needs, and problems
  • Reviews department operational performance and institutes changes in techniques or procedures to improve services, simplify work flow, assure compliance with regulatory requirements and promote a more efficient operation of the food service Department
  • Manages the department's financial performance and proactively institutes changes to ensure financial sustainability on a daily basis
  • Other duties as assigned

Requirements:
  • Minimum 3-6 years' experience coordinating food service operations in a P&L account is desirable
  • Catering experience is desirable
  • Demonstrated ability to teach others is required
  • The ability to relate well to individuals and groups with widely varying backgrounds, perspectives, education, and skills is required
  • Excellent work record, superior communication with clients, cooperation with varying internal departments, and organizational skills required
  • Demonstrated experience in supervising medium size staff required
  • ServSafe Certified required within 30 days of employment
  • Proficiency in MS Office products
  • Experience with operations and P&L accountability
  • Great at communication via email, text or by phone
  • Lead by example management style
  • Ability to remain standing for most of shift
  • Ability to lift at least 50 pounds
  • Ability to perform respective tasks
  • Ability to work flexible hours and days
  • May be exposed to hot, humid work areas
  • May be exposed to sharp instruments and power driven equipment

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