Customer Service Representative

2 months ago


Niceville, Florida, United States Primary Location Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, processing policy change requests, and maintaining knowledge of our products.

Key Responsibilities:
  • Process customer policy change requests in a timely and efficient manner.
  • Complete Evidence of Insurance requests and verify customer information.
  • Take premium payments from customers and provide clear explanations of payment options.
  • Answer incoming phone calls on the first ring and respond to all inquiries in a professional and courteous manner.
  • Generate insurance quotes and provide exceptional customer service to ensure client satisfaction.
  • Maintain client relationships through follow-up phone calls and provide ongoing support as needed.
  • Respond to all cancellation requests and sales inquiries within a specified timeframe.
Requirements:
  • Be able to obtain or currently possess a Property & Casualty insurance license.
  • Have a minimum of 1 year prior sales experience.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency in multi-tasking, follow-through, and follow-up.
  • Excellent communication and interpersonal skills.
  • Professional phone etiquette.
What We Offer:
  • Hourly base salary based on experience.
  • Paid Time Off (PTO).
  • Mon-Fri schedule.
  • Hands-on training.
  • Paid holidays.
  • Professional development and growth opportunities.
  • Career growth opportunities.
  • Retirement plan.
  • Evenings off.


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