Sales Specialist, Palo Alto

4 days ago

Palo Alto, California, United States Hermes Full time
About the Role:

We are seeking a highly skilled Sales Specialist to join our team at the Herms Palo Alto Boutique. As a Sales Specialist, you will be responsible for achieving sales and customer service objectives while adhering to the operational asset protection standards of the boutique.

Key Responsibilities:
  • Meet monthly and annual individual sales goals while working as part of a team to achieve the boutique's collective target.
  • Organize and prioritize the selling floor to support the sales effort and overall client experience.
  • Provide assistance as needed in inventory preparation.
  • Process and ensure the accuracy of all transactions, including receipts, CRM files, and administrative support of after-sales service.
  • Maintain cleanliness and organization of the workstation at all times.
  • Comply with all asset protection procedures, including employee sign-in sheets, bag checks, and key control.
  • Respect physical EAS tagging guidelines and ensure all products are properly ticketed.
  • Provide high levels of service to clients within the Herms standard of service.
Requirements:
  • 2+ years of experience in sales, preferably in a luxury environment.
  • Strong relationship development and impeccable communication skills.
  • Even-tempered with the ability to continuously multi-task.
  • Self-starter and able to work independently while balancing collaboration with a team.
  • Strong organizational skills.
  • Open availability to accommodate the needs of the business.
  • Ability to lift between 0-25 lbs. without assistance.
About Us:

Since 1837, Herms has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence, and the aesthetic of functionality define the singularity of Herms, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Herms is dedicated to keeping production in France through its 42 workshops. The Herms organization is also a truly global community with a network of 310 stores in 49 countries. Herms employs more than 15,000 people worldwide, with over 6,000 of the workforce being Herms craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Herms, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Herms' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Herms wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress.

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