Customer Service and Pet Food Expert
6 days ago
We are seeking a Customer Service Representative to join our team at Darwin's Natural Pet Products. As the 'Voice' of Darwin's, you will deliver exceptional customer service via phone and email while working in a comfortable, dog-friendly office environment.
About UsDarwin's Natural Pet Products is a growing business that specializes in high-quality, premium raw dog and cat food. We have been serving pet owners across the U.S. for 17 years through a combination of manufacturing and direct-to-consumer retailing with a strong online subscription focus.
Our team values dedication, teamwork, and providing excellent customer service. We offer a competitive salary and a comprehensive benefits package to support your well-being and career growth.
Key Responsibilities- Answer customer inquiries and provide accurate information about our subscription service and product offerings.
- Work with customers to determine the best formula and quantity of food for their pets.
- Resolve customer issues and de-escalate confrontational conversations.
- Adhere to assigned work schedules while being flexible to changes as department objectives dictate.
To be successful in this role, you should have:
- 1-3 years of customer service experience.
- Prior experience using multiple databases to gather information.
- Strong written and verbal communication skills.
- A positive attitude and love for pets.
- Excellent attendance and reliability skills.
- Ability to multitask accurately and maintain composure under pressure.
- Competitive hourly rate: $20.00
- Comprehensive medical, dental, and vision insurance.
- Complimentary long-term disability insurance and term life insurance policy.
- 6 paid holidays (including 2 flex days).
- Accrue up to 80+ hours PTO annually.
- Free snacks on site.
- 60lbs complimentary food for your dogs and/or cats ($450 monthly value).
- Intensive training before interacting with customers.
- Regular constructive performance feedback.
- Potential end-of-year bonus based on company performance.
This is an entry-level position with opportunities for advancement. Shifts are available between 6:00am-2:30pm or 9:30am-6:00pm. Remote hours may be available after completing the initial training evaluation.
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