Customer Support Expert

2 days ago


Seattle, Washington, United States LevelTen Energy Full time
Company Overview
LevelTen Energy is the leading provider of transaction infrastructure for the renewable energy economy. Our platform delivers buyers, sellers, advisors, and financiers the automation software, data management, and standardized contracts needed to facilitate faster, safer renewable energy transactions.

About the Role
We are seeking an experienced Customer Support Expert to join our team in Madrid. As a key member of our support organization, you will play a crucial role in providing exceptional support to our customers, serving as an important partner to our entire Product Development organization.

Job Description
The Customer Support Expert will be responsible for managing our external service desk and ticketing system, proactively triaging, troubleshooting, and resolving technical issues reported by customers in a timely manner. You will also collaborate with our Engineering and Product teams to address complex technical problems and streamline processes. Additionally, you will contribute to the maintenance of a comprehensive knowledge base to assist customers and internal teams, create user guides and FAQs to enhance customer self-service capabilities, and analyze support data to identify trends and suggest improvements in the platform's functionality. Your excellent communication skills will enable you to explain technical concepts to non-technical users, while your attention to detail will ensure that all customer interactions are handled efficiently and effectively.

Requirements
To succeed in this role, you will need a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 2 years of experience in a similar technical support role. Proficiency in English and Spanish, both written and verbal, is highly desirable. Strong problem-solving skills, critical thinking, and the ability to work independently and collaboratively in a fast-paced environment are essential. Familiarity with renewable energy technologies and sustainability practices is a plus.

Benefits
As a valued member of our team, you can expect a competitive salary of €55,000 per year, comprehensive benefits package, including a hybrid in-office/work-from-home schedule, monthly communication allowance, private insurance allowance, quarterly wellness allowance, and restaurant card. We offer opportunities for professional growth and development, and our commitment to diversity and inclusion ensures that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability, marital status, age, sexual orientation, gender identity or expression, or any other legally protected status.

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