Server Associate
4 weeks ago
Server Job Description
At UP On The Roof, we're looking for a skilled Server to join our team. As a Server, you will be the face of our restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately.
Key Responsibilities:
- Welcome guests with a warm and friendly demeanor.
- Assist in seating guests and providing them with menus.
- Get them settled with waters, drinks, bread, etc.
- Communicate any specials or promotions.
- Explain menu items, ingredients, and preparation methods to guests. Ask about food allergies.
- Take accurate food and beverage orders from guests and enter them into the POS system.
- Make recommendations based on guests' preferences and dietary restrictions.
- Answer any questions regarding the menu, including allergies or special requests.
- Coordinate with the kitchen staff to ensure all of the table's orders are prepared and delivered on time and together.
- Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame.
- Check on guests during their meals to ensure satisfaction and address requests/concerns.
- Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
- Provide attentive and personalized service, anticipating guests' needs.
- Handle guest complaints or concerns professionally and bring issues to management when necessary.
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service.
- Present bills to guests and handle payment transactions accurately and quickly.
- Communicate effectively with team members to facilitate a positive working environment.
- Assist colleagues during busy periods or when needed.
- Participate in pre-shift meetings and training sessions as required.
Requirements:
- Must be able to lift, handle and carry trays, smallwares and equipment weighing up to 35 pounds.
- Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis to obtain and store food, beverage items, smallwares and service equipment.
- Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length.
- Must be able to communicate effectively and listen attentively to supervisors, employees and guests.
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