Branch Manager II

4 weeks ago


Le Roy, New York, United States Tompkins Community Bank Full time

Job Summary

The Branch Manager II is responsible for the administration and efficient operation of full service branch(es) within the assigned region or territory. This includes operations, lending, product sales, customer service, compliance, security, and safety in accordance with the Company's objectives.

This position is also responsible for supervising the branch staff by directing and providing leadership. The Branch Manager II will perform a variety of duties to meet the business banking needs of business prospects and customers. They will develop a presence in the local community and develop a small business banking presence in the market area.

Key Responsibilities

  • Ensure customer service is consistently maintained at a high level
  • Responsible for the accurate and timely completion of monthly branch audit reports, quarterly FDICIA reports, and other related reports
  • Develop a presence in the community by networking with local leaders and the business community
  • Implement strategies through the development of a Bank Business Plan to achieve assigned goals
  • Serve as a member of the Company's sales team
  • Review employee performance throughout the introductory period and on a regularly scheduled basis thereafter
  • Inform personnel of pertinent policies and procedures affecting the unit and/or their job
  • Provide sales information on a timely basis
  • Ensure the branch's Policy and Procedure Manuals are up-to-date
  • Work with the Security Officer to recover fraudulent losses
  • May fill in at any of the company's other branch locations and/or assume supervisory responsibilities

Qualifications

  • Bachelor's Degree in a related field
  • Minimum of three (3) years' experience in a related role
  • Demonstrated management and supervisory skills
  • Will require Nationwide Mortgage Licensing System and Registry (NMLS) registration
  • Proficient in sales process; including recognizing and suggesting products and achieving referral goals
  • Strong interpersonal relations and communication skills
  • Demonstrated strong customer service skills
  • Proficient PC skills

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