Customer Success

4 weeks ago


Carmel, United States Compass Full time
Job Title: Customer Success & Office Coordinator

At Compass, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As a Customer Success & Office Coordinator, you will be the first point of contact for our customers, ensuring a seamless and exceptional experience.

Key Responsibilities:
  • Manage the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
  • Field customer inquiries and resolve issues via phone calls, emails, and in-person meetings
  • Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
  • Partner with the National Onboarding team on facilitation of onboarding processes for new customers
  • Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
Requirements:
  • 1-2 years of previous experience in customer service, office management, hospitality, or operations
  • Previous experience in real estate is a plus
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
  • Great listening skills, connects well with others, and is empathetic of the customer's pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
Perks:
  • Participation in our incentive programs (which may include where eligible cash, equity, or commissions)
  • Paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave
  • Medical, tele-health, dental and vision benefits
  • 401(k) plan
  • Flexible spending accounts (FSAs)
  • Commuter program
  • Life and disability insurance
  • Maven (a support system for new parents)
  • Carrot (fertility benefits)
  • UrbanSitter (caregiver referral network)
  • Employee Assistance Program
  • Pet insurance


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