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4 weeks ago
At Compass, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. As a Customer Success & Office Coordinator, you will be the first point of contact for our customers, ensuring a seamless and exceptional experience.
Key Responsibilities:- Manage the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
- Field customer inquiries and resolve issues via phone calls, emails, and in-person meetings
- Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
- Partner with the National Onboarding team on facilitation of onboarding processes for new customers
- Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
- 1-2 years of previous experience in customer service, office management, hospitality, or operations
- Previous experience in real estate is a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
- Great listening skills, connects well with others, and is empathetic of the customer's pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
- Participation in our incentive programs (which may include where eligible cash, equity, or commissions)
- Paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave
- Medical, tele-health, dental and vision benefits
- 401(k) plan
- Flexible spending accounts (FSAs)
- Commuter program
- Life and disability insurance
- Maven (a support system for new parents)
- Carrot (fertility benefits)
- UrbanSitter (caregiver referral network)
- Employee Assistance Program
- Pet insurance
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