Senior Business Solutions Analyst

2 days ago


Lansing, Michigan, United States RICEFW Technologies Inc Full time

Job Summary:

RICEFW Technologies Inc is seeking a highly experienced Senior Business Solutions Analyst to join our team. As a key member of our organization, you will be responsible for gathering business and technical requirements, facilitating meetings with clients, and managing multiple projects.

Key Responsibilities:

  • Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
  • Ability to obtain and report business and technical requirements.
  • Facilitate review sessions to discuss projects.
  • Excellent customer and communication service skills.
  • Work with multiple network platforms, such as WAN, MLAN, WLAN, Security, Voice, and Videoconferencing.
  • Disseminate information effectively to all technical teams, customers, and technical managers.
  • Understand a large (enterprise) and complex network environment.

Requirements:

  • Bachelors Degree, Required.
  • Organization and Prioritization skills are Mandatory.
  • Communication and Interpersonal skills are Mandatory.
  • Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required.
  • Minimum 1-3 years experience with Clarity is Preferred.
  • Minimum 3-5 years experience with Microsoft Project and Excel is Required.
  • Minimum 2-3 years experience with DevOPs is Preferred.
  • Minimum 3-5 years experience with Remedy/Helix is Required.
  • Minimum 3-5 years working within a Telecommunications environment is Required.
  • Minimum 3-5 years experience in a large Enterprise setting is Required.
  • Minimum 3-5 years work experience with multiple network platforms is Required.
  • Minimum 3-5 years working with multiple network lines of service is Required.
  • Minimum 5+ years dealing with customers is Required.


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