IT Solutions Analyst

1 week ago

Lansing, Michigan, United States SHI GmbH Full time
About SHI GmbH

SHI GmbH is a global provider of IT solutions and services, dedicated to helping organizations achieve their goals through technology. With a rich history dating back to 1989, we've grown to become a leading player in the industry, serving over 17,000 organizations worldwide.

Job Summary

We're seeking a highly skilled IT Solutions Analyst to join our team. As a key member of our ServiceNow implementation team, you will be responsible for gathering and understanding business requirements, translating them into effective solutions using various ServiceNow modules. This role will work closely with stakeholders across the business to identify process improvements and enhancements, streamline workflows, and optimize service management.

Key Responsibilities
  • Requirements Gathering: Collaborate with business stakeholders to gather and document requirements for ServiceNow implementations, enhancements, and new use cases. Gathered requirements should be translated into actionable stories for development by other team members, including success criteria and testing plans.
  • Process Analysis: Analyze and assess existing business processes to identify areas for improvement, automation, and efficiency gains utilizing ServiceNow.
  • Testing and Quality Assurance: Conduct thorough testing of ServiceNow changes to ensure business requirements are met and the delivered solution aligns with development standards.
  • User Training: Develop and deliver training materials and sessions to educate users and stakeholders on how to use and make the most of ServiceNow.
  • Documentation: Create and maintain comprehensive documentation of system configurations, processes, and changes for reference.
  • Reporting and Analytics: Design, generate, and train users how to create reports and dashboards in ServiceNow for the purposes of evaluating team performance.
  • Continuous Improvement: Be proactive in identifying opportunities for ongoing improvement and innovation within the ServiceNow environment, addressing business needs and goals.
Requirements
  • 5+ years of experience as a Business Analyst with a focus on ServiceNow.
  • A ServiceNow certification is highly desired (e.g., Certified System Administrator, Certified Implementation Specialist).
  • Strong understanding of IT service management principles and practices. ITIL (Information Technology Infrastructure Library) Certification is desired.
  • Communication and interpersonal skills to facilitate collaboration with various stakeholders.
  • Strong analytical and problem-solving abilities.
  • Project management skills and experience are a plus, as are SCRUM Master or Product Owner certifications.
  • Bachelor's degree in a relevant field (e.g., Information Technology, Business, or a related discipline).
Preferred Skills
  • Strong analytic skills.
  • Business process analysis, mapping, and design skills.
  • Proven presentation and communication skills.
  • Ability to manage multiple initiatives simultaneously.
  • Proficiency in using Microsoft Office applications.
  • Project management skills.
Compensation and Benefits

The estimated annual pay range for this position is $60,000 - $90,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location, and therefore will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

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