Ecommerce Manager

2 days ago

San Francisco, California, United States LightHouse for the Blind and Visually Impaired Full time
Job Title: eCommerce & Procurement Manager

LightHouse for the Blind and Visually Impaired is seeking a highly skilled eCommerce & Procurement Manager to oversee the company's online store operations. This role will play a crucial part in ensuring seamless integration and operations across all platforms as the company expands into additional retail locations in 2025.

Key Responsibilities:

  • Manage and maintain the company's accessible Shopify-based store site, ensuring accurate and up-to-date product listings and inventory levels.
  • Collaborate with store staff to confirm product descriptions, images, and inventory levels, ensuring consistency across all platforms.
  • Oversee the creation and management of website content, ensuring clarity, accuracy, and alignment with both accessibility standards and the company's branding and marketing strategies.
  • Proactively research processes for website optimization, including apps designed to improve the automation of processes such as in-store pickup and AI-assisted shopping.
  • Implement and oversee inventory management processes, including setting and monitoring reorder points within Shopify and coordinating purchasing with external suppliers.
  • Work closely with store staff to ensure accurate and timely inventory orders.
  • Lead efforts to automate purchasing processes, streamline inventory management, and produce reports as needed.
  • Support the expansion of additional retail locations, overseeing the setup of new in-person retail locations.
  • Become a subject-matter-expert during the integration of a secondary point-of-sale Square, which will be launched at a new in-person retail location.
  • Ensure accessibility and consistent operations across both Shopify and Square platforms.
  • Monitor supplier performance to ensure timely delivery and quality of products.
  • Serve as the primary liaison between the online store and retail locations, working closely with store managers and staff to align online and in-store inventory operations.
  • Collaborate with the retail team to ensure accurate representation of all product launches, promotions, and campaigns on the website.
  • Assist in updating the Shopify website, including adding product photos and descriptions.
  • Assist in maintaining inventory in Shopify.
  • Generate reports on sales performance, inventory levels, and customer feedback to support decision-making and business growth strategies.

Requirements:

  • Associate of Arts (AA) and Associate of Science (AS)
  • Bachelor's degree preferred
  • Work experience in eCommerce, web design, retail, marketing, product management, business analyst is preferred

Qualifications/ Ideal Candidate:

The ideal candidate will have a strong background in e-commerce, specifically with Shopify and Square, and will be responsible for overseeing the entire lifecycle of our online products, from inventory management to the accuracy and accessibility of website content. This role requires a proactive approach to managing vendor relationships, automating purchasing processes, and ensuring that our online store reflects accurate product descriptions and stock levels at all times.

Equal Opportunity:

LightHouse is an equal opportunity employer. We prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed, color, age, sex, gender, sexual orientation, gender identity or expression, genetic information, national origin, marital status, medical condition, physical or mental disability, military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances.

Working Conditions:

LightHouse strives to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

Physical Requirements:

Employees must have the ability to lift up to 20 lbs., with frequent bending, stooping, kneeling, and reaching. Employees must also have the ability to perform computer-intensive work and operate standard office equipment.

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