Lead Burger Team Member
19 hours ago
About the Role: We are seeking an experienced Shift Leader to join our team at Smashburger. As a key member of our management team, you will be responsible for leading our front-of-house staff and ensuring exceptional customer service.
Job Description:
In this role, you will:
- Manage the performance of front-of-house staff, including servers, hosts/hostesses, and bartenders.
- Promote a positive work environment that encourages teamwork and excellent customer service.
- Develop and implement strategies to improve sales and customer satisfaction.
- Provide initial and ongoing training to all front-of-house staff.
- Reward and recognize outstanding performance that exceeds company standards.
- Manage inventory and control labor costs.
- Ensure accurate processing of orders and efficient delivery of food and beverages.
Requirements:
- Previous experience in a shift leadership or management role.
- Strong communication and interpersonal skills.
- Ability to motivate and lead a high-performing team.
- Proven track record of improving sales and customer satisfaction.
- Flexibility to work nights, weekends, and holidays.
- Physical ability to stand for extended periods and lift boxes of food/supplies up to 50 lbs.
Benefits:
- Tips share-earn up to $2/hr extra in tips.
- Get paid $ to refer your friends*.
- RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
- Flexible schedules in a fun, family-friendly team environment.
- Medical, Dental, and Vision Options**.
- Paid time off – vacation and sick**.
- 401K match (21 and older).
- Employee Assistance Program.
- Fast track for career opportunities and management experience.
- Free uniform.
Salary: The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.
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