**Emergency Response Specialist**
2 months ago
The **Emergency Response Specialist** provides immediate response and services to customers during emergency situations, such as water, fire, mold, and storm damage. This role requires quick decision-making, excellent communication skills, and the ability to work under pressure.
Key Responsibilities- Emergency Response: Arrive on-site quickly to assess damage and prepare for the start of mitigation.
- Customer Interaction: Communicate with customers to understand their needs and provide reassurance.
- Damage Assessment: Conduct a thorough inspection of the affected area to determine the extent of the damage.
- Coordination: Coordinate with other team members to ensure a seamless response.
- Documentation: Accurately document all aspects of the damage and the restoration process through written documentation and photos.
- Communication: Communicate next steps needed to appropriate team members within the process.
- Safety Compliance: Ensure all safety protocols are followed to protect both workers and customers.
- Education: High School Diploma/GED required, associate or bachelor's degree strongly preferred.
- Industry Certifications: Strongly preferred.
- Interpersonal and Analytical Skills: Strong interpersonal and analytical skills.
- Communication Skills: Effective written and oral communication skills.
- Experience: Experience in cleaning, restoration, or construction preferred.
This is a fast-paced position occasionally working in an office environment; however, frequent field visits will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.
While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.
Working Hours and TravelThis is a full-time position working 7:00 a.m. - 5:00 p.m., Monday - Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.
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