CRM System Administrator
3 weeks ago
At Wilson Elser, we're seeking a highly organized and collaborative CRM System Administrator to join our Marketing Technology team.
About the RoleThis is a unique opportunity for a motivated professional to manage and enhance our CRM system's functionality, work closely with various team members to understand business needs, and implement solutions.
Key Responsibilities- Understand the marketing and business development teams' operations, challenges, and objectives; improve their performance through CRM administration and consultation.
- Execute email marketing through the CRM; establish metrics and improve email marketing performance.
- Provide system administration support for the CRM, focusing on user permissions, custom objects, workflows, and profiles.
- Create, manage, and optimize complex workflow rules, data validation, and approval processes.
- Create and manage custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
- Analyze data to provide insights into team operation, effectiveness, and productivity.
- Work closely with other team members to capture business requirements and implement CRM solutions.
- Coordinate and support integrations with third-party apps, plugins, and tools.
- Support daily troubleshooting, bug fixing, user adoption, training, and documentation.
- Identify and resolve data anomalies, maintaining high data integrity.
- 2+ years of CRM Administration experience; preferably with Hubspot.
- Experience working directly with marketing teams and implementing their requirements in the CRM system.
- Ability to administer and configure a CRM system (custom objects, workflows, permissions, etc.).
- Familiarity with automating business processes, creating reports/dashboards, and data analysis/modeling.
- Strong communication, collaboration, and problem-solving skills.
- Bonus points for any Hubspot certifications.
- Fluency in English, diligence, enthusiasm, and an interest in marketing strategy, content marketing, SEO, HR, recruiting, and tech.
- Salary: $87,000—$103,000 USD per year.
- Outstanding benefits package, including 401k match and generous PTO plan.
- Ample opportunities for professional development and advancement.
- Access to corporate discount plans and other benefits.
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