IT Security Specialist

11 hours ago


Garden Grove, California, United States Twintel Solutions Full time
Job Overview

We are seeking an experienced IT professional to join our team at Twintel Solutions as a Security and Systems Technician. This role will involve providing technical support to our managed business partners, prioritizing and managing security alerts, and mitigating and resolving security-related tickets.

Key Responsibilities
  • Prioritize and manage security alerts to ensure timely resolution and minimize potential risks.
  • Mitigate and resolve security-related tickets, working closely with internal teams and external vendors as needed.
  • Monitor and respond to vulnerability scan and penetration test results, ensuring that all identified vulnerabilities are addressed promptly.
  • Facilitate maintenance tasks for networking equipment and other key infrastructure, ensuring that all systems are running smoothly and efficiently.
  • Provide over-the-phone technical support to our managed business partners, addressing their technical queries and concerns.
  • Oversee internal and client-related projects, ensuring that all tasks are completed on time and to the required standard.
  • Interface with vendors to facilitate a seamless support experience with managed business partners, ensuring that all technical issues are resolved efficiently.
Requirements
  • High School Diploma required.
  • AA or Bachelor's Degree a plus.
  • 2+ years of IT Support Experience is desired.
  • Microsoft Certifications are a PLUS (MCSA/MCSE).
  • Cisco Certifications are a PLUS (CCENT/CCNA).
  • CompTia certifications are a PLUS (A+/Net+).
What We Offer
  • Hourly Wage: $28.00 per hour.
  • Medical Benefits: Employer Contributed Medical and Dental coverage plans available.
  • Vacation: Paid Holidays and Entitled to Paid Time Off.
  • Retirement Plan: 401k matching.
  • Other Benefits: Mobile Phone Stipend available.

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