Food Server

2 months ago


Black Hawk, Colorado, United States Ameristar Full time
Job Summary

We are seeking a highly skilled and enthusiastic Food Server to join our team at Ameristar Casino Resort Spa. As a Food Server, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable dining experience.

Key Responsibilities
  • Take Food and Beverage Orders: Take food and beverage orders from guests and deliver prepared food promptly.
  • Provide Excellent Customer Service: Greet and welcome each guest seated in assigned station, and ensure guest satisfaction throughout the meal.
  • Maintain Menu Knowledge: Maintain current and accurate information regarding menu, including preparation techniques, seasonings, ingredients, and plate presentation.
  • Suggest Menu Items: Suggest items to guests based on expressed guest preferences and up-sell appetizers, beverages, and desserts in accordance with restaurant service standards.
  • Operate Point of Sale System: Correctly enter food and beverage orders into the POS system to ensure accurate preparation of product.
  • Resolve Service Issues: Resolve service issues according to established guidelines and provide exceptional customer service.
  • Present Check for Payment: Itemize, total, and present check for payment to correct customers.
  • Maintain Cleanliness: Maintain cleanliness of designated areas, including wiping counter areas, sinks, and floors as required to maintain a clean and safe work station.
  • Deep Clean Restaurant Equipment: Deep clean restaurant equipment, including tables, chairs, booths, soda and juice dispensers, coffee machines, as scheduled or required.
  • Complete Side Work: Complete assigned side work as directed.
Requirements
  • Experience: Two (2) years experience as a server in a dining establishment.
  • Food Service Experience: Food service experience is required.
  • Outgoing Personality: Outgoing personality with interest in guest hospitality is essential.
  • Knowledge of Menu: Knowledge of menu, including alcoholic beverages, is required.
  • Strong Customer Service Skills: Strong customer service skills and ability to sustain a high level of professionalism are necessary.
  • Ability to Work Collaboratively: Ability to work collaboratively and communicate effectively with guests at all levels is required.
  • Highly Organized and Detail-Oriented: Highly organized and detail-oriented with ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues is essential.

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