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Insurance Customer Support Specialist

2 months ago

Holland, Michigan, United States Dennis Jones - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
Dennis Jones - State Farm Agent is on the lookout for a detail-oriented and proactive individual to manage administrative responsibilities and assist insurance agents in building and maintaining client relationships. As an Insurance Customer Support Specialist within our agency, your meticulousness, commitment to client satisfaction, and sales-oriented mindset will prepare you for this dynamic role. Your contributions as a driven professional who excels in a fast-paced setting will open doors for career advancement and increased earning potential.


KEY RESPONSIBILITIES:

  • Develop and nurture customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, precise, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Implement a customer-centric, needs-based assessment approach to inform clients about available insurance products.
  • Utilize exceptional communication skills to effectively address customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong dedication to customer service excellence.
  • Ability to secure Property and Casualty License.
  • Ability to secure Life/Health License.
  • Capability to meet mutually established marketing objectives.
  • Interest in promoting products and services tailored to customer requirements.

EMPLOYEE BENEFITS:

  • Base salary with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Comprehensive health benefits.
  • Opportunities for professional growth and advancement within the agency.