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Manager, Low Threshold Housing Initiative

2 months ago

Greenfield, Massachusetts, United States Clinical & Support Options Full time
Position Overview:
Clinical & Support Options is seeking a dedicated Supervisor for our Low Threshold Housing (LTH) initiative.


This role will be responsible for overseeing administrative and programmatic functions for the Friends of the Homeless (FOH) Low Threshold Housing program, ensuring effective collaboration of care within the organization and with property stakeholders.

The Supervisor will address the operational requirements of housing units across various sites, working closely with the team and acting as a primary advocate and liaison for residents.


Key Responsibilities:
*As an LTH Supervisor, you will:
  • Provide leadership and guidance to case management personnel, ensuring continuous program oversight, including on-call support for urgent matters.
  • Directly oversee Housing Case Managers, facilitating training, maintaining job descriptions, managing caseload distribution, and offering constructive feedback.
  • Conduct regular one-on-one meetings with Housing Case Managers to provide supervision and assess caseloads.
  • Organize and lead regular staff meetings with team members; offer backup support as necessary.
  • Carry out probationary and annual performance evaluations for staff.
  • Ensure Housing Case Managers maintain updated records on program participants' move-in dates, relocations, or terminations.
  • Act as the primary contact for landlords, property managers, and referral sources associated with the FOH Low Threshold Program.
  • Assist in coordinating move-ins, including scheduling, key distribution, and furniture delivery.
  • Collaborate with the Director to manage all program operations, including case management and housing placement, to meet client needs effectively.
  • Maintain and update client records in compliance with agency standards and third-party requirements.
  • Ensure comprehensive documentation of tenant and supervisee information within the agency's electronic health record system.
Qualifications:
*Your background should include:
  • A Bachelor's degree (preferred).
  • Prior supervisory experience.
  • Experience working with homeless or at-risk populations (preferred).
  • Proficiency in computer applications.
  • A valid driver's license and reliable transportation.
Bilingual candidates are strongly encouraged to apply.

Core Values:
We seek individuals who embody CSO's values by being:
  • Positive – maintaining resilience and focusing on solutions.
  • Respectful – collaborating and communicating effectively.
  • Insightful – demonstrating self-awareness and effective prioritization.
  • Conscientious – taking accountability and applying feedback.
Benefits:

We offer competitive salaries, comprehensive health and dental coverage, free continuing education units for in-house training, generous paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment that fosters collaboration.

About Our Agency:
Clinical & Support Options, Inc. is a leading behavioral health organization serving Western Massachusetts for over 50 years. With multiple offices, we are committed to providing extensive support to individuals and families.

Join our team of over 650 multi-disciplinary staff and be part of a collaborative environment that promotes excellence and forges partnerships with community organizations.

At CSO, you will experience a flexible and supportive work culture that encourages collaboration and personal growth.


Training Opportunities:
CSO offers training in Trauma Informed Care, Motivational Interviewing, Cultural Diversity, Equity and Inclusion, Mindfulness Skills, and more.

Equal Opportunity Employer:
CSO is an equal opportunity employer and encourages applications from all qualified individuals.