Banking Operations Associate

3 days ago


Madison, Wisconsin, United States Bankers' Bank Full time
Job Description

Bankers' Bank is a leading provider of correspondent banking services, with over $1.5 billion in assets. We're seeking a highly organized Payment Processing Associate to join our team in Madison, WI.

Primary Responsibilities:
  • Customer Support:
  • Offer world-class customer phone support using our proprietary tools
  • Foster strong relationships with customers through timely communication and documentation
  • Efficiently manage customer correspondence requests
  • Stay knowledgeable about departmental offerings
  • Payment Processing:
  • Process daily transactions and settlement files for community bank customers
  • Ensure timely completion of payment activities and account balance settlements

An ideal candidate will possess excellent customer service skills and a degree or equivalent experience. Previous banking experience and AAP designation are beneficial. Proficiency in Microsoft Office applications and ability to learn proprietary systems are necessary.



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