TPWD - Customer Support Associate
3 weeks ago
Job Overview: We are seeking a highly skilled customer service representative to join our team at the Texas Parks and Wildlife Department. As a Customer Support Associate, you will be responsible for providing top-notch service to our clients, responding to their inquiries, and resolving issues in a timely and professional manner.
About the Role: This position involves working in a fast-paced environment, interacting with customers via phone, email, or in-person. You will need excellent communication and problem-solving skills to handle complex customer complaints and provide effective solutions.
Key Responsibilities:
- Provide exceptional customer service and support via various channels
- Respond to customer inquiries and resolve issues in a timely manner
- Collaborate with internal teams to resolve complex customer complaints
- Maintain accurate records and reports of customer interactions
Requirements and Qualifications:
- Bachelor's degree in a related field (e.g., business, communications)
- Minimum 2 years of experience in customer-facing roles
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- A competitive salary range of $45,000 - $60,000 per year
- A comprehensive benefits package, including health insurance and retirement plans
- Ongoing training and development opportunities
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