TPWD - Customer Support Associate

3 weeks ago


Garland, Texas, United States Texas Parks and Wildlife Department Full time

Job Overview: We are seeking a highly skilled customer service representative to join our team at the Texas Parks and Wildlife Department. As a Customer Support Associate, you will be responsible for providing top-notch service to our clients, responding to their inquiries, and resolving issues in a timely and professional manner.

About the Role: This position involves working in a fast-paced environment, interacting with customers via phone, email, or in-person. You will need excellent communication and problem-solving skills to handle complex customer complaints and provide effective solutions.

Key Responsibilities:

  • Provide exceptional customer service and support via various channels
  • Respond to customer inquiries and resolve issues in a timely manner
  • Collaborate with internal teams to resolve complex customer complaints
  • Maintain accurate records and reports of customer interactions

Requirements and Qualifications:

  • Bachelor's degree in a related field (e.g., business, communications)
  • Minimum 2 years of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary range of $45,000 - $60,000 per year
  • A comprehensive benefits package, including health insurance and retirement plans
  • Ongoing training and development opportunities


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