Help Desk Associate

3 weeks ago


Plano, Texas, United States Bluewater Learning, Inc. Full time
About the Role

The Help Desk Associate position at Bluewater Learning, Inc. is designed for individuals who are passionate about delivering exceptional customer experiences. As a Help Desk Associate, you will be responsible for troubleshooting and resolving technical issues for our clients.

Responsibilities
  • Research questions using available information resources.
  • Respond to technical assistance requests from clients.
  • Log all help desk interactions and track resolutions.
Requirements
  • At least 1-2 years of experience in customer-facing roles or help desk environments.
  • Excellent analytical and problem-solving skills.
  • Ability to work effectively in a team environment.

Our company offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.



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