Scale Customer Success Manager

4 weeks ago


New York, New York, United States Synthesia Full time
About the Role

We are seeking a highly skilled Scale Customer Success Manager to join our team at Synthesia. As a key member of our commercial team, you will be responsible for managing a large portfolio of accounts and working closely with our customers to ensure their success with our AI video communications platform.

Key Responsibilities
  • Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers
  • Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
  • Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments
  • Achieve customer goals and address concerns in short-term interactions
  • Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups
  • Contribute to the creation of digital CS playbooks and email sequences to drive user activation
  • Follow the digital CS practices and strategy for each customer based on data analysis and the customer's needs
  • Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours
  • Use data to identify risk or opportunity and segment a large book of business
  • Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
  • Represent the voice of the customer and influence the product development roadmap
  • Work closely with Finance and Legal teams to ensure all contracts are accurate
About You
  • 3+ years of Sales / Customer Success / Account Management experience, preferably within an Enterprise SaaS organization
  • Solid understanding of Enterprise SaaS application, specifically Customer Success Platforms such as Gainsight, ChurnZero, Vitally etc.
  • Consistent track record of achieving personal and team goals
  • History of thriving in a rapidly-changing environment
  • Ability to grow business in a strategic manner, i.e. process oriented Experience managing a large volume of accounts
  • Background in scaled program management, or building playbooks and campaigns in sales or customer success platforms
  • Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills
What We Offer
  • A competitive salary + stock options in our fast-growing Series C startup
  • Hybrid working environment
  • Discretionary based bonus
  • 100% Medical, Dental & Vision
  • 401k Plan
  • Paid parental leave
  • 25 days of annual leave + Public holidays + paid sick leave
  • Fun culture with regular socials and company retreats
  • A generous referral scheme
  • A brand new computer


  • New York, New York, United States Scale AI Full time

    Scale AI Product Manager - Machine LearningAt Scale, we're transforming how organizations build and deploy AI. As a Scale AI Product Manager - Machine Learning, you'll work closely with cross-functional stakeholders to drive technical partnerships with leading researchers and machine-learning engineers. Your goal will be to develop actionable competitive and...


  • New York, New York, United States Scale AI Full time

    At Scale AI, we're expanding our team to accelerate the development of AI applications. As a Director of Operations, you'll lead the team that builds and delivers datasets for our customers for one of the Gen AI verticals.This is a demanding role, and as a Director of Operations, you should be prepared to wear many hats such as Operator, Product Manager, and...


  • New York, New York, United States Flowcode Full time

    Customer Success ManagerFlowcode is a leading offline to online conversion platform, revolutionizing the way brands connect with their audience. As a Customer Success Manager, you will be responsible for driving client success and growth, serving as the primary point of contact for our mid-market clients. Your expertise will be crucial in ensuring seamless...


  • New York, New York, United States Flowcode Full time

    Customer Success ManagerFlowcode is a leading offline to online conversion platform, revolutionizing the way brands connect with their audience. As a Customer Success Manager, you will be responsible for driving client success and growth across our mid-market segment. Your primary focus will be on delivering exceptional customer experiences, ensuring...


  • New York, New York, United States Leapsome Full time

    Unlock Your Potential as a Customer Success Manager at LeapsomeAre you passionate about helping companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together? Do you want to make work fulfilling for everyone?We're looking for a Customer Success Manager to join our team at Leapsome, a fast-growing...


  • New York, New York, United States Persona Full time

    About the RoleAt Persona, we're revolutionizing the way businesses interact with their customers. Our identity platform empowers companies to collect, manage, and verify user information securely, detect fraud, and analyze customer behavior. As a key member of our Scaled Customer Success team, you'll be responsible for driving customer success and growth...


  • New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...


  • New York, New York, United States SIRO Limited Full time

    Siro is a Series A company that empowers field sales professionals with data-driven coaching and actionable insights. As a Customer Success Manager, you will be one of the first hires in this role and will own onboarding, training, and ongoing success in Siro deployments with field sales teams. You will drive engagement and impact by building strong...


  • New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the HVAC industry with innovative software solutions. As our Customer Success Manager, you'll play a pivotal role in scaling our early-stage startup and driving customer satisfaction.About the RoleWe're seeking a customer-obsessed professional to join our team. As a Customer Success Manager,...

  • Testing Specialist

    4 weeks ago


    New York, New York, United States Customer Success Full time

    Job DescriptionJob Description involves working with customers to ensure their success. Key responsibilities include TEST JOB NOT A REAL JOB and providing support to meet their needs. This role requires strong communication skills and the ability to work independently. The ideal candidate will have experience in TEST JOB NOT A REAL JOB and be able to provide...


  • New York, New York, United States Care Dynamics, LLC Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Care Dynamics, LLC. As a founding member of our customer success function, you will play a key role in ensuring our customers achieve their goals while helping us refine and improve our AI-driven platform.Key Responsibilities:Develop and execute customer success...


  • New York, New York, United States Care Dynamics, LLC Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Care Dynamics, LLC. As a founding member of our customer success team, you will play a key role in ensuring our customers' success while helping us refine and improve our AI Sales Agent platform.About the JobWe are building an AI Sales Agent aimed...


  • New York, New York, United States Luminary Full time

    About LuminaryLuminary is a cutting-edge platform that empowers advisors to connect their clients' financial assets with generational gifting and philanthropic giving goals. With a vast wealth of experience in the industry, our team has developed a unique collaboration platform that brings together wealth, legal, and tax advisors to scale complex workflows...


  • New York, New York, United States Monday Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Monday. As a key member of our Customer Success Team, you will be responsible for building strong relationships with our clients, understanding their needs, and ensuring their success with our platform.Key Responsibilities:Build strong relationships with clients to...


  • New York, New York, United States Wunderkind Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our team at Wunderkind. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our customers, driving growth and revenue through strategic account management, and delivering exceptional customer...


  • New York, New York, United States Flowcode Full time

    Customer Success ManagerFlowcode is revolutionizing the offline to online conversion space with its cutting-edge platform, seamlessly converting fans to brands. As a Customer Success Manager, you will be the primary point of contact for our clients, ensuring their success and satisfaction with our platform.You will be responsible for the entire client...


  • New York, New York, United States Pear VC Full time

    About the RoleWe're seeking a talented Customer Success Manager to join our team at Glide. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences and driving business growth.ResponsibilitiesLead customer implementations from kickoff to go-live, ensuring seamless onboarding and successful product...


  • New York, New York, United States Neon Full time

    {"title": "Customer Success Role at Neon", "description": "About NeonWe're a company that's passionate about making gaming more open, fair, and fun for everyone. Our mission is to empower game creators to achieve financial and creative independence by providing them with the tools they need to succeed.About the RoleYou'll be responsible for developing a...


  • New York, New York, United States Pear VC Full time

    {"title": "Customer Success Manager", "description": "Join Our Team at GlideWe're reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions to pioneer novel digital experiences for their customers.Your Responsibilities:Run customer implementations from kickoff to go-live, including...


  • New York, New York, United States Cube Inc Full time

    Customer Success ManagerAt CUBE, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for building and maintaining strong relationships with our clients, ensuring they achieve their goals and objectives through our products and services.Key Responsibilities:Customer...