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Customer Experience Leader

1 month ago

Oak Park Heights, Minnesota, United States Renewal By Andersen Full time
Job Title: Sr Manager/Director of Customer Experience

At Renewal By Andersen, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're seeking a Sr Manager/Director of Customer Experience to lead our customer experience organization and drive business growth through strategic initiatives.

Key Responsibilities:
  • Develop and execute customer experience strategies aligned with our company's vision and objectives.
  • Lead and mentor a high-performing team of customer experience professionals.
  • Collaborate with cross-functional teams to ensure a cohesive customer experience.
  • Drive business outcomes through data-driven insights and customer feedback.
  • Champion a customer-centric culture and foster a culture of feedback and continuous improvement.
Requirements:
  • Bachelor's degree in business or related field.
  • 15+ years of business experience, with 5+ years in a management capacity.
  • Proven track record of leading customer-centric initiatives and teams.
  • Strong analytical skills and ability to translate data into actionable strategies.
  • Ability to work collaboratively and influence senior leaders across the enterprise.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to make a meaningful impact on our customers' lives.