Food and Beverage Service Associate

1 week ago


Anchorage, Alaska, United States Courtyard Anchorage Airport Full time
Job Overview

Position Title: Bistro Attendant


Role Objective:

The primary responsibility involves serving food and beverages, which includes taking orders and delivering items in a manner that is friendly, courteous, and professional, ensuring a high level of guest satisfaction.


Advantages of Joining Our Team:

  • Comprehensive Medical, Dental, and Vision plans
  • Life Insurance coverage
  • Paid time off for personal use
  • Tuition Reimbursement opportunities
  • Training programs for Leadership and Management
  • 401K Retirement savings plan
  • Career advancement pathways
  • Discounted accommodation rates
  • A vibrant and enjoyable work environment
  • Access to additional voluntary benefits, including discounts on pet insurance, mobile services, travel, and wellness programs.

Key Responsibilities: Essential Functions

  • Welcome guests warmly and take drink orders
  • Prepare and serve beverages, including espresso-based drinks, tea, and other specialty beverages according to established recipes
  • Suggest menu items to enhance guest experience
  • Process payments, including cash, room charges, and credit/debit transactions
  • Monitor and manage inventory for supplies such as coffee beans, milk, napkins, and cups
  • Perform general cleaning tasks using standard cleaning products as directed by the supervisor to maintain health standards.
  • Maintain composure in high-pressure situations, such as dealing with dissatisfied guests or busy periods.
  • Effectively multitask and manage various responsibilities simultaneously.
  • Collaborate with team members to achieve collective goals.
  • Address customer complaints and concerns with empathy and provide effective solutions.
  • Communicate with food and beverage staff to ensure guest satisfaction.

Required Skills and Abilities

  • Possess the necessary knowledge, skills, and abilities to perform essential job functions, with or without reasonable accommodation.
  • Basic understanding of food and beverage safety and sanitation practices.
  • Basic math skills for cash register operations, making change, and managing transactions.
  • Proficient English writing skills for completing requisitions and other documentation.
  • Manual dexterity to handle garnishes, glassware, and other items.
  • Ability to read, speak, and understand English for effective communication with guests.
  • Ability to remember and promote a variety of menu items.
  • Competence in operating a point-of-sale system for order processing.
  • Ability to stand and work in confined spaces for extended periods.
  • Ability to handle customer complaints in a friendly and constructive manner.

Important Notice:

The hospitality industry operates seven days a week, twenty-four hours a day. A hospitable service atmosphere must be maintained at all times. All associates are required to comply with company policies and regulations for the safe and efficient operation of facilities.

Courtyard Anchorage Airport is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, disability, military status, or any other protected status.



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