Customer Service Representative: Abbeville, LA

2 weeks ago


Abbeville, Louisiana, United States American Cash Advance Company Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at American Cash Advance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving business growth.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Business Growth: Identify opportunities to drive business growth, increase sales, and improve customer satisfaction.
  • Account Management: Review and update customer accounts, ensuring accuracy and completeness.
  • Loan Processing: Process loans, manage loan portfolios, and ensure compliance with company policies and procedures.
  • Collection and Recovery: Collect and recover outstanding debts, working with customers to find mutually beneficial solutions.
  • Team Collaboration: Work closely with colleagues to achieve team goals, share knowledge, and provide support.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience, preferably in a financial services industry.
  • Skills: Excellent communication and interpersonal skills, problem-solving skills, and ability to work in a fast-paced environment.
  • Certifications: None required, but certifications in customer service or financial services may be beneficial.

Benefits:

  • Health Insurance: Comprehensive health insurance plan, including medical, dental, and vision coverage.
  • 401(k) Plan: Company-matched 401(k) plan for retirement savings.
  • Paid Time Off: Generous paid time off policy, including vacation, sick leave, and holidays.
  • Training and Development: Ongoing training and development opportunities to enhance skills and knowledge.

Language: English (en-US)



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