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Customer Service Representative: Abbeville, LA

2 months ago

Abbeville, Louisiana, United States American Cash Advance Company Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at American Cash Advance Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Relationship Building: Develop and maintain strong relationships with clients, understanding their needs and preferences.
  • Business Growth: Identify opportunities to upsell and cross-sell products, driving business growth and revenue.
  • Account Management: Review and update customer accounts, ensuring accuracy and completeness.
  • Communication: Effectively communicate with customers, colleagues, and management, both verbally and in writing.
  • Problem-Solving: Analyze and resolve customer complaints, using problem-solving skills to find solutions.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software.
  • Certifications: None required.

Benefits:

  • Health Insurance: Up to 80% of premiums paid by the company.
  • Dental and Vision Insurance: Available.
  • 401K: Available.
  • Paid Holidays: Available.
  • Paid Vacations: Available.
  • Paid All-Purpose Time Off: Available.
  • Paid Training: Available.
  • Advancement Opportunities: Available.
  • Unlimited Earning Potential: Available.

Working Conditions:

This is a full-time position, working in a fast-paced office environment. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.

Language: English (en-US)