Logistics Coordinator
5 days ago
Logistics Coordinator - Sales Performance Specialist
About ClassetWe're a dynamic company seeking an exceptional Logistics/Office coordinator to join our team. Our mission is to achieve desired sales metrics by matching the right technician to every job.
Salary Range$20-$25 per hour, depending on experience
Key Responsibilities- Establish customer rapport and encourage repeat business.
- Respond to customer requests and resolve issues.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on technician progress.
- Process new hires and order uniforms for employees.
- Evaluate customer calls and assign the best technician to each service appointment.
- Meet daily revenue and sold-hour goals by prioritizing urgent and profitable calls.
- Relay accurate information to technicians for proficient customer experiences.
- Manage technician whereabouts and needs.
- Record service call results and create report summaries.
- Oversee time sheet and payroll adjustments.
- Proven track record in customer service.
- IT competence with good typing skills and phone system proficiency.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Bachelor degree or equivalent (a plus).
- Engaging personality for a fast-paced environment.
- Highly motivated, flexible, and great attitude.
- Tough skin for enforcing policies and procedures.
- Basic HR/Office MGR knowledge.
- Health Benefits
- 401(k)
- Paid Time Off
- Opportunities for advancement
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