Service Cashier Specialist

4 days ago


Buena Park, California, United States AutoNation Full time

About Us

AutoNation is a leading automotive retailer in the United States, offering innovative products and exceptional services. Our goal is to empower customers to make informed decisions about their vehicle needs.

We have a network of dealerships across the country, backed by a strong brand reputation. Our customers can choose from a wide range of new and used vehicles, as well as customer financing options, parts, and maintenance services.

Job Summary

The Service Cashier/Administrator is responsible for processing payments for work completed or purchase of parts requests, proper reconciliation of repair orders and parts invoices, and collection of money from Parts and Service transactions in the dealership.

  • Inspect every service repair order and/or parts invoice for proper completion and accuracy
  • Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies
  • Calculate the materials charge applicable for each order
  • Calculate the taxes to be charged on the categories of goods or services taxed in the local area
  • Collect the total retail charges from the customer in cash, check or authorized charge account
  • Provide the customer with the proper change and/or receipt
  • Complete the accounting section of the repair order as directed by the controller
  • Update the customer's service history file according to the procedures specific to the department's service history system
  • Deliver to the accounting department all repair orders and parts invoices closed during the business day
  • Control the keys associated with completed repair orders, return keys to the customer/or porter when bills are paid, and direct customers to where they may find their vehicle
  • File repair orders as directed by the service department manager
  • Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
  • Control and turn into the business office any sublet bills associated with the repair orders
  • Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
  • Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, it's employees, or customers
  • Perform any other administrative tasks as directed by management


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